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Measuring the Performance of Human Services Programs

Measuring the Performance of Human Services Programs - 96 edition

ISBN13: 978-0803971356

Cover of Measuring the Performance of Human Services Programs 96 (ISBN 978-0803971356)
ISBN13: 978-0803971356
ISBN10: 0803971354
Cover type:
Edition/Copyright: 96
Publisher: Sage Publications, Inc.
Published: 1996
International: No

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Measuring the Performance of Human Services Programs - 96 edition

ISBN13: 978-0803971356

Lawrence L. Martin and Peter M. Kettner

ISBN13: 978-0803971356
ISBN10: 0803971354
Cover type:
Edition/Copyright: 96
Publisher: Sage Publications, Inc.

Published: 1996
International: No
Summary

Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.

Author Bio

Martin, Lawrence L. : Columbia University


Kettner, Peter M. : Arizona State University

Table of Contents

Performance Measurement
The New Accountability
Performance Measurement
An Idea Whose Time Has Come
Social Problems, Human Service Programs, and Performance Measurement
Output Performance Measures
Quality Performance Measures
Outcome Performance Measures
Numeric Counts
Standardized Measures
Level of Functioning Scales
Client Satisfaction
Issues in Selecting, Collecting, Reporting, and Using Performance Measures

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