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Measuring the Performance of Human Services Programs

Measuring the Performance of Human Services Programs - 96 edition

Measuring the Performance of Human Services Programs (ISBN10: 0803971354; ISBN13: 9780803971356)
ISBN13: 978-0803971356
ISBN10: 0803971354

This edition has also been released as:
ISBN13: 978-0803971349
ISBN10: 0803971346

Edition/Copyright: 96
Cover: Paperback
Publisher: Sage Publications, Inc.
Published: 03/28/1996
International: No

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Thousand Oaks, CA; London, New Delhi 1996 Trade Paperback 1st Printing Like New Academic, Scholarly, Research. 8vo-over 7?"-9?" tall. 138 pp. DESCRIPTION: Social service providers are under increasi ...show moreng pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures-including numeric counts, standardized measures and client satisfaction-and assess their advantages and disadvantages. A case study and exercises are a special feature of the book. Flawless copy. (SAGE Human Services Guides) (Volume 71). ...show less
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