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Measuring the Performance of Human Services Programs - 96 edition

Measuring the Performance of Human Services Programs (ISBN10: 0803971354; ISBN13: 9780803971356)
ISBN13: 978-0803971356
ISBN10: 0803971354

This edition has also been released as:
ISBN13: 978-0803971349
ISBN10: 0803971346

Summary: Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management more today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. less

Edition/Copyright: 96
Cover: Paperback
Publisher: Sage Publications, Inc.
Year Published: 1996
International: No

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