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Office Procedures for Administrative Professionals - With Cd (Canadian)

Office Procedures for Administrative Professionals - With Cd (Canadian) - 05 edition

Office Procedures for Administrative Professionals - With Cd (Canadian) - 05 edition

ISBN13: 9780176415723

ISBN10: 0176415726

Office Procedures for Administrative Professionals - With Cd (Canadian) by Patsy Fulton-Calkins and Diane Blaney - ISBN 9780176415723
Edition: 05
Copyright: 2005
Publisher: Nelson Thomson Learning
Published: 2005
International: No
Office Procedures for Administrative Professionals - With Cd (Canadian) by Patsy Fulton-Calkins and Diane Blaney - ISBN 9780176415723

ISBN13: 9780176415723

ISBN10: 0176415726

Other Editions of Office Procedures for Administrative Professionals - With Cd (Canadian)

Summary

Maintaining a focus on preparing students for all levels of the office environment, the first Canadian edition of Office Procedures for Administrative Professionals provides in-depth coverage of the technological changes currently impacting the Canadian workplace. This text is designed to develop the knowledge and skills necessary for success in today's office environment in key areas such as communication, human relations, and time and stress management.

Table of Contents

Table of Contents

Part 1. The Workplace. Succeeding in a Changing Workplace

Succeeding in the Work Environment
Telework
Time, Stress, and Anger Management
Ethical Behaviour and Workplace Standards

Part 2. Communication. Skills for a Diverse Working Environment

The Communication Process
Creating and Preparing Business Documents
Creating Effective Presentations
Telecommunications

Part 3. Office Administration. Providing Administrative Support

Mastering Technology
Information Distribution and Reprographics
Financial Transactions and Recordkeeping
Records Management
Workplace Visitors and Scheduling Appointments
Planning and Organizing Meetings and Conferences
Arranging for Business Travel

Part 4. Your Career. Planning for the Future

Your Career Path
Leadership
Glossary
Endnotes
Index

Other Editions of Office Procedures for Administrative Professionals - With Cd (Canadian)

Administrative Professional: Procedures and Skills-With Access (Canada) by Patsy Fulton-Calkins - ISBN 9780176648381
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