Summary: For one-semester, undergraduate/graduate-level courses in Organizational Behavior, Organizational Psychology, and Human Relations in departments of management, public administration, psychology, social work, political science, and education. Edition/Copyright: 10TH 03
THE most comprehensive, reality-based review of organizational behavior of its kind--used by over 800 colleges and universities worldwide. Organizational Behavior fully engages students with its extensive variety of qu ...show moreestions, exercises, case applications, and skill-building modules. Its three-level model analysis--the individual, the group, and the organization system--prepares students to explain and predict behavior in organizations.
- NEW--An additional chapter on leadership--Covers contemporary aspects of leadership, such as framing issues, mentoring, self-leadership, on-line leadership, and the GLOBE study on cross-cultural leadership.
- Provides students with the latest and most comprehensive coverage on leadership.
- NEW--Skill-Building Modules covering these topics--Active Listening; Creative Problem Solving; Reading Emotions; Setting Goals; Designing Motivating Jobs; Selection Interviewing; Creating Effective Teams; Developing Trust; Choosing a Leadership Style; Negotiating; Becoming Politically Adept; Delegating Authority; Effective Disciplining; Reading an Organization's Culture; Changing Attitudes; and Managing Resistance to Change. The skills modules are coordinated with text content and the Self-Assessment CD-ROM included in the text.
- Enables students to build and improve their interpersonal and behavioral skills by reading a chapter, completing the relevant self-assessment(s), and then reading and practicing the appropriate skills module(s) in the back of the book.
- NEW--Coverage of contemporary OB issues--e.g., customer service, work/life balance, multiple intelligences, evolutionary psychology and hardwired behavior, GLOBE measures of national cultural attributes, motivation as flow, Thomas' intrinsic motivation model, deviant workplace behavior, silence as communication, employee response to organizational politics, mass customization, Feng Shui and workplace design, spirituality in organizations, knowledge management.
- Provides students with latest research findings in organizational behavior.
- NEW--Latest issues--Implications of 9/11 and the collapse of Enron and Arthur Andersen on OB.
- Makes OB issues relevant to students.
- NEW--Updated research base--e.g., in terms of the links among employee attitudes and behavior, customer satisfaction, and organizational performance.
- Shows students why OB should be concerned with the customer, the role of displayed emotions in friendly and helpful service, how employee attitudes and behavior shape an organization's "customer culture," and what management can do make an organization more customer-oriented.
- NEW--Reorganized/rewritten chapter on communication--Ch. 10.
- Makes the topic of communication more relevant to students.
- A three-level model of analysis--Begins with individual behavior, moves on to group behavior, and concludes with the organization system.
- Offers students a logical and straight-forward approach for understanding the full complexity of organizational behavior.
- Integration of globalization, work-force diversity, and ethics--Interwoven throughout into the context of relevant issues.
- Helps students integrate topics.
- "Point-Counterpoint" dialogues.
- Allows students to see two-sides of an OB controversy, stimulates class discussion, and gets students thinking critically about OB issues in the workplace.
- There is a Custom Coursepack with this text--
Publisher: Prentice Hall, Inc.