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Organizational Behavior for Hospitality Industry

Organizational Behavior for Hospitality Industry - 09 edition

ISBN13: 978-0132447379

Cover of Organizational Behavior for Hospitality Industry 09 (ISBN 978-0132447379)
ISBN13: 978-0132447379
ISBN10: 0132447371
Cover type:
Edition/Copyright: 09
Publisher: Prentice Hall, Inc.
Published: 2009
International: No
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Organizational Behavior for Hospitality Industry - 09 edition

ISBN13: 978-0132447379

Florence Berger and Judi Brownell

ISBN13: 978-0132447379
ISBN10: 0132447371
Cover type:
Edition/Copyright: 09
Publisher: Prentice Hall, Inc.

Published: 2009
International: No

Table of Contents

1. Customer Care
2. Communicating in Organizations
3. Understanding the Diverse Workforce
4. The Power of Teams in Hospitality
5. Group Problem-Solving and Decision-Making
6. Managing Time
7. Managing Stress
8. Promoting Creativity
9. Setting Personal and Professional Goals
10. Managing Conflict
11. Motivating Employees
12. Counseling Employees
13. Understanding Power and Politics in Organizations
14. Leading Hospitality Organizations
15. Icebreakers and Closers

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