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Phlebotomy : A Customer-Based Service Approach - 2nd edition

Phlebotomy : A Customer-Based Service Approach (ISBN10: 0766825183; ISBN13: 9780766825185)
ISBN13: 978-0766825185
ISBN10: 0766825183

Summary: A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

Benefits:
  • Focus on customer service fac
    ilitates a smoother transition between educational and work environments
  • Ideal for medical professionals looking to add phlebotomy to their skill base
  • Information relevant to day-to-day duties of phlebotomists
...show more
Summary: A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

Benefits:
  • Focus on customer service facilitates a smoother transition between educational and work environments
  • Ideal for medical professionals looking to add phlebotomy to their skill base
  • Information relevant to day-to-day duties of phlebotomists
...show less

Edition/Copyright: 2ND 02
Cover:
Publisher: Delmar Publications
Year Published: 2002
International: No

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