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Phlebotomy : A Customer-Based Service Approach

Phlebotomy : A Customer-Based Service Approach - 2nd edition

ISBN13: 978-0766825185

Cover of Phlebotomy : A Customer-Based Service Approach 2ND 02 (ISBN 978-0766825185)
ISBN13: 978-0766825185
ISBN10: 0766825183
Cover type:
Edition/Copyright: 2ND 02
Publisher: Delmar Publications
Published: 2002
International: No

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Phlebotomy : A Customer-Based Service Approach - 2ND 02 edition

ISBN13: 978-0766825185

Bonnie Karen Davis

ISBN13: 978-0766825185
ISBN10: 0766825183
Cover type:
Edition/Copyright: 2ND 02
Publisher: Delmar Publications

Published: 2002
International: No
Summary

A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

Benefits:

  • Focus on customer service facilitates a smoother transition between educational and work environments
  • Ideal for medical professionals looking to add phlebotomy to their skill base
  • Information relevant to day-to-day duties of phlebotomists

Author Bio

Davis, Bonnie Karen : Penrose-St. Francis Healthcare System


Bonnie Karen Davis, MA, CLP, RPT Penrose-St. Francis Healthcare System , Colorado

Table of Contents

PREFACE. I. INTRODUCTION TO THE PROFESSION OF PHLEBOTOMY.
CHAPTER 1. THE PHLEBOTOMIST'S ROLE.
CHAPTER 2. SAFETY IN THE WORKPLACE.
CHAPTER 3. CUSTOMER SERVICE AND THE PHLEBOTOMIST. II. BLOOD COLLECTION SKILLS AND PROCEDURES.
CHAPTER 4.VENIPUNCTURE INTRODUCTION;THE CIRCULATORY SYSTEM.
CHAPTER 5. BLOOD COLLECTION EQUIPMENT.
CHAPTER 6. COLLECTION BY ROUTINE VENIPUNCTURE.
CHAPTER 7 COLLECTION BY SKIN PUNCTURE.
CHAPTER 8. SPECIAL PROCEDURES.
CHAPTER 9. COMMON LABORATORY TESTS. III. CUSTOMER SERVICE SKILLS
CHAPTER 10. COMMUNICATION SKILLS FOR THE PHLEBOTOMIST.
CHAPTER 11. CONFLICT MANAGEMENT SKILLS.
CHAPTER 12. BECOMING AN EMPLOYEE.
CHAPTER 13 CASE STUDIES

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