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Procedures and Theory for Administration Professionals- With CD Package

Procedures and Theory for Administration Professionals- With CD Package - 5th edition

Procedures and Theory for Administration Professionals- With CD Package - 5th edition

ISBN13: 9780324281101

ISBN10: 0324281102

Procedures and Theory for Administration Professionals- With CD Package by Patsy Fulton-Calkins and Karin Stulz - ISBN 9780324281101
Edition: 5TH 04
Copyright: 2004
Publisher: South-Western Publishing Co.
Published: 2004
International: No
Procedures and Theory for Administration Professionals- With CD Package by Patsy Fulton-Calkins and Karin Stulz - ISBN 9780324281101

ISBN13: 9780324281101

ISBN10: 0324281102

Edition: 5TH 04
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Summary

This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to better handle these changes by providing instruction and activities directed toward technology, communication and human relations. The creative thinking and lifelong learning encouraged provides users with opportunities for unique solutions and ideas.

Benefits:

  • NEW! WebTutors will provide updated office applications, critical thinking activities, and offer more web research activities.
  • The text is organized around an Integrated Learning System with emphasis on learning activities that are tied directly to goals, critical thinking and team-building activities, and technical skills.
  • Includes a required Student CD that contains activities and model documents.
  • NEW! Soft Skills integrated throughout the text are introduced to "round out" the office education process.
  • NEW! Anger Management is introduced along with tips on making it a part of everyday behavior.
  • NEW! Technology has been expanded to include a Web activity in each chapter.
  • NEW! Glossary of Terms are included at the end of the text.

Table of Contents

Table of Contents

1. The Workplace--Constantly Changing

2. Anger, Stress, and Time Management

3. Ethical Behavior

4. Workplace Environment and Team

5. The Communication Process

6. Written Communication

7. Presentation Skills

8. Telecommunications

9. Workplace Mail

10. Computer Hardware

11. Computer Software

12. Reprographics

13. Telework

14. Filing Rules and Procedures

15. Records Technology

16. Financial Documents

17. Effective Meetings and Conferences

18. Travel Arrangements

19. Job Application

20. Leadership