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Procedures and Theory for Administrative Professionals

Procedures and Theory for Administrative Professionals - 7th edition

ISBN13: 978-1111575861

Cover of Procedures and Theory for Administrative Professionals 7TH 13 (ISBN 978-1111575861)
ISBN13: 978-1111575861
ISBN10: 111157586X
Cover type: Hardback
Edition/Copyright: 7TH 13
Publisher: South-Western Publishing Co.
Published: 2013
International: No
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Procedures and Theory for Administrative Professionals - 7TH 13 edition

ISBN13: 978-1111575861

Patsy Fulton-Calkins and Karin M. Stulz

ISBN13: 978-1111575861
ISBN10: 111157586X
Cover type: Hardback
Edition/Copyright: 7TH 13
Publisher: South-Western Publishing Co.

Published: 2013
International: No
Summary

PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.

Table of Contents

Part I: THE DYNAMIC WORKPLACE. 1. The Workplace - Constantly Changing. 2. Your Professional Image. 3. Workplace Teams. Part II: WORKFORCE BEHAVIORS. 4. Self-Management. 5. Ethical Theories and Behaviors. 6. Leadership. 7. Customer Service. Part III: COMMUNICATION ESSENTIALS. 8. Written Communication. 9. Verbal Communication and Presentations. 10. Global Communication - Technology and Etiquette. Part IV: RECORDS AND FINANCIAL MANAGEMENT. 11. Records Management. 12. Managing Electronic Records. 13. Personal Finance and Investment Strategies. Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH. 14. Event Planning. 15. Travel Arrangements. 16. Workplace Mail and Copying. 17. Job Search and Advancement.

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