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Procedures for Administrative Professionals - With CD

Procedures for Administrative Professionals - With CD - 5th edition

Procedures for Administrative Professionals - With CD - 5th edition

ISBN13: 9780538727402

ISBN10: 0538727403

Procedures for Administrative Professionals - With CD by Patsy Fulton-Calkins and Karin Stulz - ISBN 9780538727402
Edition: 5TH 04
Copyright: 2004
Publisher: South-Western Publishing Co.
Published: 2004
International: No
Procedures for Administrative Professionals - With CD by Patsy Fulton-Calkins and Karin Stulz - ISBN 9780538727402

ISBN13: 9780538727402

ISBN10: 0538727403

Edition: 5TH 04

Summary

This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to better handle these changes by providing instruction and activities directed toward technology, communication and human relations. The creative thinking and lifelong learning encouraged provides users with opportunities for unique solutions and ideas.

Benefits:

  • NEW!-Examview will provide extended test materials.
  • NEW!-WebTutors will provide updated office applications, critical thinking activities, and offer more web research activities.
  • The text is organized around an Integrated Learning System with emphasis on learning activities that are tied directly to goals, critical thinking and team-building activities, and technical skills.
  • Includes a required Student CD that contains activities and model documents.

Table of Contents

Table of Contents

1. The Workplace--Constantly Changing.
2. Anger, Stress, and Time Management.
3. Ethical Behavior.
4. Workplace Environment and Team.
5. The Communication Process.
6. Written Communication.
7. Presentation Skills.
8. Telecommunications.
9. Workplace Mail.
10. Computer Hardware.
11. Computer Software.
12. Reprographics.
13. Telework.
14. Filing Rules and Procedures.
15. Records Technology.
16. Financial Documents.
17. Effective Meetings and Conferences.
18. Travel Arrangements.
19. Job Application.
20. Leadership.

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