Summary: A must-have reference to develop effective communication skills to optimize the delivery of clinical care. Specific strategies for interaction are discussed and illustrated in clinical case studies.
Edition/Copyright:94 Cover: Paperback Publisher:Butterworth Heinemann Published: 12/01/1993 International: No
View Table of Contents
How to Use This Book Introduction: Bridging the Art and Science of Clinical Care
COMMUNICATION SKILLS Models of Effective Communication The Patient-Oriented Interview Good Listening and Responding Skills Nonverbal Communication Skills Delivering Bad News: Supportive Communication Building Doctor-Patient Rapport Building Patient Compliance Patient Education: The Doctor as Teacher Good Recordkeeping Interdisciplinary Interactions and Communications Doctor-Staff Communications
APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC Understanding the Patient's Experience Optimizing Communication with Specific Patient Groups Handling Difficult Patient Encounters Communicating with Psychiatric Patients Communicating with Pediatric Patients Communicating with Patients from Special Populations
EXAMINATION OBSERVATIONS CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview Follow-Up Questions on Symptoms Contact Lens Interview Vision Therapy Interview Low Vision Interview Pediatric Interview; General Medical Interview
INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS
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