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Professional Communications in Eye Care

Professional Communications in Eye Care - 94 edition

ISBN13: 978-0750693066

Cover of Professional Communications in Eye Care 94 (ISBN 978-0750693066)
ISBN13: 978-0750693066
ISBN10: 0750693061
Cover type:
Edition/Copyright: 94
Publisher: Butterworth Heinemann
Published: 1994
International: No
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Professional Communications in Eye Care - 94 edition

ISBN13: 978-0750693066

Ellen R. Ettinger

ISBN13: 978-0750693066
ISBN10: 0750693061
Cover type:
Edition/Copyright: 94
Publisher: Butterworth Heinemann

Published: 1994
International: No
Summary

A must-have reference to develop effective communication skills to optimize the delivery of clinical care. Specific strategies for interaction are discussed and illustrated in clinical case studies.

Table of Contents

How to Use This Book
Introduction: Bridging the Art and Science of Clinical Care

COMMUNICATION SKILLS
Models of Effective Communication
The Patient-Oriented Interview
Good Listening and Responding Skills
Nonverbal Communication Skills
Delivering Bad News: Supportive Communication
Building Doctor-Patient Rapport
Building Patient Compliance
Patient Education: The Doctor as Teacher
Good Recordkeeping
Interdisciplinary Interactions and Communications
Doctor-Staff Communications

APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC
Understanding the Patient's Experience
Optimizing Communication with Specific Patient Groups
Handling Difficult Patient Encounters
Communicating with Psychiatric Patients
Communicating with Pediatric Patients
Communicating with Patients from Special Populations

EXAMINATION OBSERVATIONS
CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview
Follow-Up Questions on Symptoms
Contact Lens Interview
Vision Therapy Interview
Low Vision Interview
Pediatric Interview; General Medical Interview

INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS

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