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Professional Front Office Management

Professional Front Office Management - 07 edition

ISBN13: 978-0131700697

Cover of Professional Front Office Management 07 (ISBN 978-0131700697)
ISBN13: 978-0131700697
ISBN10: 0131700693
Cover type: Hardback
Edition/Copyright: 07
Publisher: Prentice Hall, Inc.
Published: 2007
International: No

List price: $133.00

Professional Front Office Management - 07 edition

ISBN13: 978-0131700697

Robert Woods, Jack Ninemeier, David Hayes and Michele Austin

ISBN13: 978-0131700697
ISBN10: 0131700693
Cover type: Hardback
Edition/Copyright: 07
Publisher: Prentice Hall, Inc.

Published: 2007
International: No
Summary

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.

The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Table of Contents

Section 1 The Context of Front Office Operations

Chapter 1 Overview of the Lodging Industry
Chapter 2 Front Office and the Guests Planning for Quality Service
Chapter 3 Overview of the Front Office Department

Section 2 Technology Helps Front Office Operations

Chapter 4 The Front Office Property Management System (PMS)
Chapter 5 Managing Forecast Data
Chapter 6 Revenue Management
Chapter 7 Distribution Channel Management
Chapter 8 Management of Data Generating Front Office Sub-Systems

Section 3 Front Office and the Guest Cycle

Chapter 9 Reservation, Reception and Room Assignment Management
Chapter 10 Front Office and the Guests Delivering Quality Service
Chapter 11 Guest Charges, Payments and Check-Out
Chapter 12 Night Audit and Report Management

Section 4 Special Front Office Concerns

Chapter 13 The Front Office Manager and the Law
Chapter 14 Front Office The Hub of the Hotel

Glossary