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Quality Management

Quality Management - 5th edition

ISBN13: 978-0131189294

Cover of Quality Management 5TH 06 (ISBN 978-0131189294)
ISBN13: 978-0131189294
ISBN10: 0131189298
Cover type:
Edition/Copyright: 5TH 06
Publisher: Prentice Hall, Inc.
Published: 2006
International: No

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Quality Management - 5TH 06 edition

ISBN13: 978-0131189294

David Goetsch and Stanley Davis

ISBN13: 978-0131189294
ISBN10: 0131189298
Cover type:
Edition/Copyright: 5TH 06
Publisher: Prentice Hall, Inc.

Published: 2006
International: No

Table of Contents

PART ONE. PHILOSOPHY AND CONCEPTS.

1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management, Ethics, and Corporate Social Responsibility.
5. Partnering and Strategic Alliances.
6. Quality Culture: Changing Hearts, Minds and Attitudes.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.

PART TWO. TOOLS AND TECHNIQUES.

15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function and Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-in-Time Manufacturing (JIT).
22. Implementing Total Quality Management.

Index.

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