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Quality Management : Creating and Sustaining - 2nd edition

Quality Management : Creating and Sustaining (ISBN10: 0135005108; ISBN13: 9780135005101)
ISBN13: 978-0135005101
ISBN10: 0135005108

Summary: Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are cri ...show moretical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. ...show less

Edition/Copyright: 2ND 09
Cover: Hardback
Publisher: Prentice Hall, Inc.
Year Published: 2009
International: No

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