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Quality Management: Creating and Sustaining

Quality Management: Creating and Sustaining - 2nd edition

Quality Management: Creating and Sustaining - 2nd edition

ISBN13: 9780135005101

ISBN10: 0135005108

Quality Management: Creating and Sustaining by Donna C.S. Summers - ISBN 9780135005101
Cover type: Hardback
Edition: 2ND 09
Copyright: 2009
Publisher: Prentice Hall, Inc.
Published: 2009
International: No
Quality Management: Creating and Sustaining by Donna C.S. Summers - ISBN 9780135005101

ISBN13: 9780135005101

ISBN10: 0135005108

Cover type: Hardback
Edition: 2ND 09

List price: $209.50

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Other Editions of Quality Management: Creating and Sustaining

Summary

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Table of Contents

Table of Contents

1. Organizational Effectiveness. 2. Organizational Philosophy. 3. Quality Systems. 4. Creating a Customer Focus. 5. Organizational Leadership. 6. Strategic Planning. 7. Human Resource Development and Management. 8. Managing the Supply Chain 9. Measures of Organizational Success. 10. Benchmarking. 11. Process Management. 12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques. 14. Project Management. 15. Business Results. Appendix 1. Z Tables. Appendix 2. X-bar and R chart factors. Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines. Appendix 4. Websites for Quality. Appendix 5. Attribute Charts.Appendix A: Data Sheets.

Other Editions of Quality Management: Creating and Sustaining

Quality Management : Creating and Sustaining Organizational Development by Donna Summers and Paul Snowden - ISBN 9780132626439
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