EVERYDAY FREE SHIPPING on $25 & up  Excludes Marketplace items
EVERYDAY FREE SHIPPING
on $25 & up
 Excludes Marketplace
Quality Management for Organizational Excellence

Quality Management for Organizational Excellence - 6th edition

ISBN13: 978-0135019672

Cover of Quality Management for Organizational Excellence 6TH 10 (ISBN 978-0135019672)
ISBN13: 978-0135019672
ISBN10: 0135019672
Cover type:
Edition: 6TH 10
Copyright: 2010
Publisher: Prentice Hall, Inc.
Published: 2010
International: No

Other Editions for Quality Management for Organizational Excellence

More Shipping Options

Quality Management for Organizational Excellence - 6TH 10 edition

ISBN13: 978-0135019672

David L. Goetsch

ISBN13: 978-0135019672
ISBN10: 0135019672
Cover type:
Edition: 6TH 10
Copyright: 2010
Publisher: Prentice Hall, Inc.
Published: 2010
International: No

Table of Contents

Part I - Philosophy and Concepts Chapter 1: The Total Quality Approach to Quality Management Chapter 2: Quality and Global Competitiveness Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility Chapter 5: Partnering and Strategic Alliances Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes Chapter 7: Customer Satisfaction, Retention, and Loyalty Chapter 8: Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11: Effective Communication Chapter 12: Education and Training Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace Chapter 14: ISO 9000 and Total Quality: The Relationship Part II - Tools and Techniques Chapter 15: Overview of Total Quality Tools Chapter 16: Problem Solving and Decision Making Chapter 17: Quality Function Deployment (QFD) Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC) Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma Chapter 20: Benchmarking Chapter 21: Just-in-Time Manufacturing (JIT) Chapter 22: Implementing Total Quality Management
  • Marketplace
  • From

Other Editions for Quality Management for Organizational Excellence

Cover of Quality Management for Organizational Excellence 7th edition

Quality Management for Organizational Excellence - 7th edition

ISBN13: 978-0132558983
More Shipping Options