Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Reference and Information Services in the 21st Century - 2nd edition

Reference and Information Services in the 21st Century (ISBN10: 155570672X; ISBN13: 9781555706722)
ISBN13: 978-1555706722
ISBN10: 155570672X

Summary: Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There s a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and
IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. The book is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader s advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles.
...show more
Summary: Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There s a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. The book is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader s advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles. ...show less

Edition/Copyright: 2ND 09
Cover: Hardback
Publisher: Neal Schuman Publishers, Inc.
Published: 04/28/2009
International: No

Other Editions of Reference and Information Services in the 21st Century:


List Price: $82.25
Used $5.00
Used
Save $77.25 (94%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 2 days, 12 hours and 24 minutes and it ships by Noon CT Monday!
New $6.00
Marketplace sellers starting at $1.99

47 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for Reference and Information Services in the 21st Century
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (47)  |  New (13)  |  Very Good (4)  |  Good (23)  |  Acceptable (7)

Price
 
Condition
Seller
Comments
$5.00
+$3.99 s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Very good condition (Certified Used). Trackable expedited shipping options available.
$6.00
+$3.99 s/h

New
Textbooks.com
Columbia, MO
Ships DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Brand new book. Trackable expedited shipping options available.
$85.60
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
MotorCityBooks
Brownstown, MI
Seller Rating: 4.59
Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Once Upon A Time Books AR
Tontitown, AR
Seller Rating: 4.58
2009 Paperback Our goal with every sale is customer satisfaction, so please buy with confidence. Every order is shipped the same day or the next day. This is a used book in good condition and may sh ...show moreow some signs of use or wear.. ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Books Squared
Dallas, TX
Seller Rating: 4.59
Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Silver Arch Books
St Louis, MO
Seller Rating: 4.59
Book has a small amount of wear visible on the binding, cover, pages. Selection as wide as the Mississippi.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Last Page Books-Dallas
Dallas, TX
Seller Rating: 4.54
2009 Paperback Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
Acceptable
Better World Books
Mishawaka, IN
Seller Rating: 4.62
Shows definite wear, and perhaps considerable marking on inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
$1.99
+$3.99 s/h
Add marketplace to your cart
New
One Planet Books
Columbia, MO
Seller Rating: 4.55
Ships same day or next business day! UPS expedited shipping available (Priority Mail for AK/HI/AOP/PO Boxes). NEW book
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
TextbooksPro
Dayton, OH
Seller Rating: 4.71
2nd edition. Book is in overall good condition!! Cover shows some edge wear and corners are lightly worn. Pages have a minimal to moderate amount of markings. FAST SHIPPING W/USPS TRACKING!!!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
GreenEarthBooks
Portland, OR
Seller Rating: 4.57
Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Yankee Clipper Books
Windsor Locks, CT
Seller Rating: 4.57
Book shows a small amount of wear to cover and binding. Some pages show signs of use. Sail the Seas of Value
Page:   1     2     3     4     5     |   Next >
Close
Close
Close