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McCornack, Reflect & Relate 3e
Chapter 1: Introducing Interpersonal Communication
What Is Communication?
What Is Interpersonal Communication?
What Is Interpersonal Communication Competence?
Issues in Interpersonal Communication
The Journey Ahead
VideoCentral: channel, linear communication model, noise, self-monitoring, and transactional communication model
Chapter 2: Considering Self
The Components of Self
The Sources of Self
Presenting Your Self
The Relational Self
Improving Your Self
VideoCentral: face, mask, self-disclosure, self-fulfilling prophecies, and social comparison
Chapter 3: Perceiving Others
Perception as a Process
Influences on Perception
Forming Impressions of Others
Improving Your Perception of Others
Practicing Responsible Perception
VideoCentral: algebraic impressions, empathy, halo effect, horn effect, punctuation, self-serving bias, and Uncertainty Reduction Theory
Chapter 4: Experiencing and Expressing Emotions
The Nature of Emotion
Forces Shaping Emotion
Managing Your Emotional Experience and Expression
Living a Happy Emotional Life
VideoCentral: blended emotions, display rules, emotional contagion, encounter avoidance, encounter structuring, reappraisal, and supportive communication
Chapter 5: Listening Actively
Listening: A Five-Step Process
The Five Functions of Listening
Understanding Listening Styles
Preventing Incompetent Listening
The Gift of Active Listening
VideoCentral: action-oriented listeners, aggressive listening, content-oriented listeners, narcissistic listening, selective listening, and time-oriented listeners
Chapter 6: Communicating Verbally
Characteristics of Verbal Communication
Functions of Verbal Communication
Cooperative Verbal Communication
Barriers to Cooperative Verbal Communication
The Power of Verbal Communication
VideoCentral: connotative meaning, defensive communication, denotative meaning, ''I'' language, ''we'' language, and ''you'' language
Chapter 7: Communicating Nonverbally
Principles of Nonverbal Communication
Nonverbal Communication Codes
Functions of Nonverbal Communication
Responsibly Managing Your Nonverbal Communication
VideoCentral: adaptor, affect display, emblem, haptics, illustrator, kinesics, proxemics, regulator, and vocalics
Chapter 8: Managing Conflict and Power
Conflict and Interpersonal Communication
Power and Conflict
Challenges to Handling Conflict
Managing Conflict and Power
VideoCentral: accommodation, avoidance, collaboration, competition, compromise, expertise currency, intimacy currency, personal currency, power, resource currency, sniping, and social network currency
Chapter 9: Relationships with Romantic Partners
Defining Romantic Relationships
Relationship Development and Deterioration
Maintaining Romantic Relationships
The Dark Side of Romantic Relationships
The Hard Work of Successful Love
VideoCentral: bonding, differentiating, experimenting, integrating, relational dialectics, relational maintenance, and stagnating
Chapter 10: Relationships with Family Members
Communicating In Families
Maintaining Family Relationships
Family Relationship Challenges
The Primacy of Family
VideoCentral: consensual families, laissez-faire families, pluralistic families, and protective families
Chapter 11: Relationships with Friends
The Nature of Friendship
Types of Friendship
The Importance of Friends
VideoCentral: agentic friendships and communal friendships
Chapter 12: Relationships in the Workplace
The Nature of Workplace Relationships
Challenges to Workplace Relationships
Workplace Relationships and Human Happiness
VideoCentral: advocacy, defensive climate, downward communication, professional peers, supportive climate, and upward communication
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