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Reinventor's Fieldbook : Tools for Transforming Your Government - 00 edition

Reinventor`s Fieldbook : Tools for Transforming Your Government (ISBN10: 0787943320; ISBN13: 9780787943325)
ISBN13: 978-0787943325
ISBN10: 0787943320

Summary: This encyclopedia of practical tools, from best-selling author David Osborne, offers a variety of indispensable lessons for managers in any government position--from the schoolhouse to the state house. A comprehensive encyclopedia of practical tools for public leaders, managers, and employees Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical ''lessons learned,'' ''do's and don'ts,'' ''steps to take,'' and ''pitf
alls to avoid'' in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
...show more
Summary: This encyclopedia of practical tools, from best-selling author David Osborne, offers a variety of indispensable lessons for managers in any government position--from the schoolhouse to the state house. A comprehensive encyclopedia of practical tools for public leaders, managers, and employees Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical ''lessons learned,'' ''do's and don'ts,'' ''steps to take,'' and ''pitfalls to avoid'' in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform. ...show less

Edition/Copyright: 00
Cover:
Publisher: Jossey-Bass, Inc.
Year Published: 2000
International: No

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