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Restaurant Management : Customers, Operations, and Employees - 3rd edition

Restaurant Management : Customers, Operations, and Employees (ISBN10: 0131136909; ISBN13: 9780131136908)
ISBN13: 978-0131136908
ISBN10: 0131136909

Summary: Restaurant Management: Customers, Operations, and Employees, Third Edition, identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. Structured around the three parts of the meal experience-the customers, the operation (consisting of food, beverage and the physical facility) and the employees-the book examines how to effectively manage an existing restaurant operation. This edition
continues its strong coverage of marketing, promotions, and employment issues, and captures the essential elements needed to produce satisfied customers and a profitable restaurant operation.
...show more
Summary: Restaurant Management: Customers, Operations, and Employees, Third Edition, identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. Structured around the three parts of the meal experience-the customers, the operation (consisting of food, beverage and the physical facility) and the employees-the book examines how to effectively manage an existing restaurant operation. This edition continues its strong coverage of marketing, promotions, and employment issues, and captures the essential elements needed to produce satisfied customers and a profitable restaurant operation. ...show less

Edition/Copyright: 3RD 07
Cover: Paperback
Publisher: Prentice Hall, Inc.
Published: 07/28/2006
International: No

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