Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Service Operations Management - 3rd edition

by Robert Johnston and Graham Clark

Service Operations Management (ISBN10: 1405847328; ISBN13: 9781405847322)
ISBN13: 978-1405847322
ISBN10: 1405847328

Summary: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Combining a unique practical approach with a detailed theoretical underpinning, the authors pro ...show morevide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area.
Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with
recommended further reading and suggested web sites to deepen your knowledge. ...show less

Edition/Copyright: 3RD 09
Cover: Paperback
Publisher: Prentice Hall, Inc.
Published: 06/19/2008
International: No

View Table of Contents



List Price: $130.25
Used $65.08
New  Currently Sold Out
Rental $18.49
Due back 08/01/2014
Rental
Save $111.76 (86%)
  • Free return shipping
  • In stock
  • 21-day satisfaction guarantee
CDs or access codes may not be included
Marketplace sellers starting at $32.48

More prices and sellers below.

The Marketplace on Textbooks.com
Additional Sellers for Service Operations Management
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (8)  |  Very Good (3)  |  Good (2)  |  Acceptable (3)

Price
 
Condition
Seller
Comments
$65.08
FREE! s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for FREE! Very good condition (Certified Used). Trackable expedited shipping options available.
$32.48
+$3.99 s/h
Add marketplace to your cart
Acceptable
Blue Cloud Books
Phoenix, AZ
Seller Rating: 4.54
Blue Cloud Books ??? Hot deals from the land of the sun.
$41.49
+$3.99 s/h
Add marketplace to your cart
Acceptable
Textbook Bookie
Little Rock, AR
Seller Rating: 4.33
3rd Edition. Used books are NOT guaranteed to contain components and/or supplements such as: Access Codes or working CD's/DVD's! Ships fast! Expedited shipping 2-4 business days; Standard shipping 7-1 ...show more4 business days. Ships from USA! ...show less
$59.74
+$3.99 s/h
Add marketplace to your cart
VeryGood
1upbooks
Columbia, MO
Seller Rating: 4.58
Fast shipping! Great condition with only minimal wear!
$65.08
+$3.99 s/h
Add marketplace to your cart
VeryGood
Textbookcenter.com
Columbia, MO
Seller Rating: 4.63
Ships same day or next business day via UPS (Priority Mail for AK/HI/APO/PO Boxes)! Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.
$67.37
+$3.99 s/h
Add marketplace to your cart
Good
Phatpocket Limited
Hatfield,
Seller Rating: 3.62
Good Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). Ex-library, so some stamps and wear, but in good overall cond ...show moreition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** ...show less
$67.37
+$3.99 s/h
Add marketplace to your cart
VeryGood
Phatpocket Limited
Hatfield,
Seller Rating: 3.62
Very Good Used-Very Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). Ex-library, but has been well cared for. ...show more 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** ...show less
$99.98
+$3.99 s/h
Add marketplace to your cart
Acceptable
GreatBookPrices
Westminster, MD
Seller Rating: 4.19
Used, Acceptable Condition, may show signs of wear and previous use. Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$103.99
+$3.99 s/h
Add marketplace to your cart
Good
SUPER BOOKS
Fort Mill, SC
Seller Rating: 3.81
Buy with Confidence. Excellent Customer Support. We ship from multiple US locations. No CD, DVD or Access Code Included.
Page:   1  
Close
Close
Close