Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Services Management : The New Paradigm in Hospitality - 07 edition

Services Management : The New Paradigm in Hospitality (ISBN10: 0131916548; ISBN13: 9780131916548)
ISBN13: 978-0131916548
ISBN10: 0131916548

Summary: For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management.

This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts--operations, marketing and human resources--all of which are capable of being effectively incorporated into all hospitality op
erations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today--including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial--in selling services, hospitality enterprises are 'selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book--ones that have proven so effective in other service sectors.
...show more
Summary: For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management.

This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts--operations, marketing and human resources--all of which are capable of being effectively incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today--including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial--in selling services, hospitality enterprises are 'selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book--ones that have proven so effective in other service sectors. ...show less

Edition/Copyright: 07
Cover: Paperback
Publisher: Prentice Hall, Inc.
Published: 12/15/2005
International: No



List Price: $110.00
Used $17.35
Used
Save $92.65 (84%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 16 hours and 41 minutes and it ships by Noon CT tomorrow!
New  Currently Sold Out
Marketplace sellers starting at $16.93

8 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for Services Management : The New Paradigm in Hospitality
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (8)  |  Like New (1)  |  Very Good (2)  |  Good (2)  |  Acceptable (3)

Price
 
Condition
Seller
Comments
$17.35
+$3.99 s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Very good condition (Certified Used). Trackable expedited shipping options available.
$16.93
+$3.99 s/h
Add marketplace to your cart
LikeNew
Free State Books
Halethorpe, MD
Seller Rating: 4.54
This copy appears to be in nearly new condition. Free State Books. Never settle for less.
$16.93
+$3.99 s/h
Add marketplace to your cart
VeryGood
Free State Books
Halethorpe, MD
Seller Rating: 4.54
Ex-Library Book - will contain Library Markings. This copy shows very minor wear. Free State Books. Never settle for less.
$17.35
+$3.99 s/h
Add marketplace to your cart
Good
One Planet Books
Columbia, MO
Seller Rating: 4.55
Ships same day or next business day! UPS expedited shipping available (Priority Mail for AK/HI/APO/PO Boxes). Used sticker & some writing and/or highlighting. Used books may not include working access ...show more code or dust jacket ...show less
$32.93
+$3.99 s/h
Add marketplace to your cart
Acceptable
GreatBookPrices
Westminster, MD
Seller Rating: 4.18
Used, Acceptable Condition, may show signs of wear and previous use. Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$32.94
+$3.99 s/h
Add marketplace to your cart
VeryGood
Textbookcenter.com
Columbia, MO
Seller Rating: 4.63
Ships same day or next business day via UPS (Priority Mail for AK/HI/APO/PO Boxes)! Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.
$37.32
+$3.99 s/h
Add marketplace to your cart
Acceptable
Thrifty_Text
Emeryville, CA
Seller Rating: 4.56
Ships today or the next business day. Cover and binding maybe well-worn. Text may contain extensive writing/highlightings but is till readable. Easy return if this item does not meet your needs. 27- ...show more11. ...show less
$49.95
+$3.99 s/h
Add marketplace to your cart
Acceptable
omgtextbooks
Pueblo West, CO
Seller Rating: 3.75
Upper Saddle River, NJ 2005 Trade paperback Fair. Trade paperback (US). Glued binding. 378 p. Contains: Illustrations.
Page:   1  
Close
Close
Close