I. An Introduction to Communication in Organizations 1. Communication in Organizations
The Interactive Communication Process Reasons for Communication Failure Understanding Organizational Communication Practicing Business Communication: IKEA Ethical Issues: Are You Being Watched?
2. The Model of Strategic Communication
A Model for Communication in the Information Age Situational Knowledge: The Context of Organizational Communication Goal Setting for Organizational Communication Communication Competence Anxiety Management Practicing Business Communication: FedEx Corporation
3. Diversity in Business and the Professions
The Issues of Diversity Communication Between Diverse People Situational Knowledge: Understanding Your Perspectives Communication Competence: Personality Traits AnxietyManagement: Resolving Cultural Conflict Legal Guidelines and Diversity Ethical Issues: Honoring Religious Practices
II. Basic Communication Skills 4. Listening Skills
Listening in Your Career Hearing Versus Listening The Role of Perception Goal Setting for Interactive Listening Situational Knowledge: Preparing for Interactive Listening Communication Competence: Interactive Listening Anxiety Management Evaluating Your Listening Practicing Business Communication: United Psychiatric Group Ethical Issues: Ethical Listening Situations
5. Verbal and Nonverbal Skills
Goal Setting for Effective Messages Situational Knowledge: Personal and Environmental Factors Communication Competence: Verbal and Nonverbal Skills Anxiety Management Message Strategies Ethical Issues: Touching in the Workplace Practicing Business Communication: Communication Media
6. Leadership and Management Skills
What Does a Leader Do? Management Theory Leadership Theories Leadership Versus Management Goal Setting: Managing the Present and the Future Situational Knowledge: The Foundation of Strategic Leadership Communication Competence: Demonstrating Leadership Skills Anxiety Management Practicing Business Communication: United Negro College Fund Ethical Issues: Leadership Using Fear
III. Interpersonal Communication Strategies 7. Work Relationships
Manager-Employee Relationships Coworker Relationships Mentoring Relationships Romantic Relationships in the Workplace Sexual Harassment Employee-Customer Relationships Practicing Business Communication: Tom's of Maine Ethical Issues: Nicole's Protégé
8. Principles of Interviewing
The Interview Goal Setting: Dyadic Communication Situational Knowledge: Structuring the Interview Communication Competence: Asking Effective Questions Responding and Providing Feedback Anxiety Management: Interviewer and Interviewee Ethical Issues: Handling Tricky Questions
9. Interviews in Business Settings
Employment Interviews: Introduction Employment Interviews: The Interviewer Employment Interviews: The Interviewee Appraisal Interviews Disciplinary Interviews Media Interviews Ethical Issues: The Dilemma of Knowing Too Much Practicing Business Communication: Aegir Systems
IV. Group Communication Strategies 10. Fundamentals of Group Communication
What Is a Group? Factors Influencing Group Communication Factors Affecting Group Communication Teleconferences and Videoconferences Special Groups Practicing Business Communication: Creative Communication Network Ethical Issues: Ethical Qualities of Leaders
11. Meetings: Forums for Problem Solving
Goal-Setting: The Agenda Situational Knowledge: Preparing for the Meeting Situational Knowledge: Developing Critical Thinking Skills Communication Competence: Problem Solving Anxiety Management Evaluating Group Effectiveness Ethical Issues: Maintaining Ethics When Working Alone Practicing Business Communication: Nokia Corporation
12. Negotiation and Conflict Management
Argumentativeness and Verbal Aggressiveness Negotiation Conflict Management A Strategic Approach to Conflict Practicing Business Communication: Tootsie Roll Industries, Inc. Ethical Issues: To Tell, Or Not To Tell?
V. Public Presentation Strategies 13. Developing and Delivering Effective Presentations
Anxiety Management Goal Setting: Identifying the Topic and the Purpose Identifying the General and Specific Purposes of the Presentation Situational Knowledge: Analyzing the Audience Identifying and Researching Main Ideas Providing Support for Ideas Developing an Introduction and a Conclusion The Outline: Basic Considerations Communication Competence: Presenting the Message Fielding Audience Questions Practicing Business Communication: American Red Cross Ethical Issues: Audience Challenge
14. Informative Presentations
The Range of Informative Presentations Accumulation of Information Functions of Informative Presentations Organizing the Presentation Typical Formats Guidelines for a Successful Presentation Situational Knowledge: Technology Communication Competence: Camera Skills and Special Occasions Anxiety Management: Practice and Knowledge Ethical Issues: All Sides of the Issue Practicing Business Communication: Best Western International, Inc.
15. Persuasive and Special Presentations
Functions of Persuasive Presentations Persuasive Formats Basic Resources for Persuasion The Persuasion Process Special Occasion Presentations Ethical Issues: Vested Interests
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