ISBN13:978-0205561209 ISBN10: 0205561209 This edition has also been released as: ISBN13: 978-0618766499 ISBN10: 0618766499
Edition/Copyright:6TH 08 Cover: Paperback Publisher:Allyn & Bacon, Inc. Published: 03/29/2007 International: No
View Table of Contents
I. An Introduction to Communication in Organizations 1. Communication in Organizations
The Interactive Communication Process Reasons for Communication Failure Understanding Organizational Communication Practicing Business Communication: IKEA Ethical Issues: Are You Being Watched?
2. The Model of Strategic Communication
A Model for Communication in the Information Age Situational Knowledge: The Context of Organizational Communication Goal Setting for Organizational Communication Communication Competence Anxiety Management Practicing Business Communication: FedEx Corporation
3. Diversity in Business and the Professions
The Issues of Diversity Communication Between Diverse People Situational Knowledge: Understanding Your Perspectives Communication Competence: Personality Traits AnxietyManagement: Resolving Cultural Conflict Legal Guidelines and Diversity Ethical Issues: Honoring Religious Practices
II. Basic Communication Skills 4. Listening Skills
Listening in Your Career Hearing Versus Listening The Role of Perception Goal Setting for Interactive Listening Situational Knowledge: Preparing for Interactive Listening Communication Competence: Interactive Listening Anxiety Management Evaluating Your Listening Practicing Business Communication: United Psychiatric Group Ethical Issues: Ethical Listening Situations
5. Verbal and Nonverbal Skills
Goal Setting for Effective Messages Situational Knowledge: Personal and Environmental Factors Communication Competence: Verbal and Nonverbal Skills Anxiety Management Message Strategies Ethical Issues: Touching in the Workplace Practicing Business Communication: Communication Media
6. Leadership and Management Skills
What Does a Leader Do? Management Theory Leadership Theories Leadership Versus Management Goal Setting: Managing the Present and the Future Situational Knowledge: The Foundation of Strategic Leadership Communication Competence: Demonstrating Leadership Skills Anxiety Management Practicing Business Communication: United Negro College Fund Ethical Issues: Leadership Using Fear
III. Interpersonal Communication Strategies 7. Work Relationships
Manager-Employee Relationships Coworker Relationships Mentoring Relationships Romantic Relationships in the Workplace Sexual Harassment Employee-Customer Relationships Practicing Business Communication: Tom's of Maine Ethical Issues: Nicole's Protégé
8. Principles of Interviewing
The Interview Goal Setting: Dyadic Communication Situational Knowledge: Structuring the Interview Communication Competence: Asking Effective Questions Responding and Providing Feedback Anxiety Management: Interviewer and Interviewee Ethical Issues: Handling Tricky Questions
9. Interviews in Business Settings
Employment Interviews: Introduction Employment Interviews: The Interviewer Employment Interviews: The Interviewee Appraisal Interviews Disciplinary Interviews Media Interviews Ethical Issues: The Dilemma of Knowing Too Much Practicing Business Communication: Aegir Systems
IV. Group Communication Strategies 10. Fundamentals of Group Communication
What Is a Group? Factors Influencing Group Communication Factors Affecting Group Communication Teleconferences and Videoconferences Special Groups Practicing Business Communication: Creative Communication Network Ethical Issues: Ethical Qualities of Leaders
11. Meetings: Forums for Problem Solving
Goal-Setting: The Agenda Situational Knowledge: Preparing for the Meeting Situational Knowledge: Developing Critical Thinking Skills Communication Competence: Problem Solving Anxiety Management Evaluating Group Effectiveness Ethical Issues: Maintaining Ethics When Working Alone Practicing Business Communication: Nokia Corporation
12. Negotiation and Conflict Management
Argumentativeness and Verbal Aggressiveness Negotiation Conflict Management A Strategic Approach to Conflict Practicing Business Communication: Tootsie Roll Industries, Inc. Ethical Issues: To Tell, Or Not To Tell?
V. Public Presentation Strategies 13. Developing and Delivering Effective Presentations
Anxiety Management Goal Setting: Identifying the Topic and the Purpose Identifying the General and Specific Purposes of the Presentation Situational Knowledge: Analyzing the Audience Identifying and Researching Main Ideas Providing Support for Ideas Developing an Introduction and a Conclusion The Outline: Basic Considerations Communication Competence: Presenting the Message Fielding Audience Questions Practicing Business Communication: American Red Cross Ethical Issues: Audience Challenge
14. Informative Presentations
The Range of Informative Presentations Accumulation of Information Functions of Informative Presentations Organizing the Presentation Typical Formats Guidelines for a Successful Presentation Situational Knowledge: Technology Communication Competence: Camera Skills and Special Occasions Anxiety Management: Practice and Knowledge Ethical Issues: All Sides of the Issue Practicing Business Communication: Best Western International, Inc.
15. Persuasive and Special Presentations
Functions of Persuasive Presentations Persuasive Formats Basic Resources for Persuasion The Persuasion Process Special Occasion Presentations Ethical Issues: Vested Interests
Free Shipping Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster? We offer fast, flat-rate expedited shipping options.
Not the right book for you? We'll gladly take it back within 30 days.
To return an eTextbook:
Your eTextbook is non-returnable once it's been activated. You must contact us about returning your eTextbook before you activate it.
Returns are accepted within 30 days of the purchase date on your order confirmation.
This book qualifies for guaranteed cash back! Buy it now for , then:
Sell it back by:
Guaranteed cash back:
Cost of this book after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
If you find this book for less on Amazon.com (direct from Amazon, not marketplace sellers), we'll match it.
In our warehouse, waiting to ship directly to you.
We hand-inspect every used textbook to make sure it's in good condition.
Buy it now. Sell it later!
Sell this textbook for cash!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
We hand-inspect every one of our used textbooks to ensure good condition.
Our used textbooks do NOT have:
Missing or torn pages
Missing or torn cover
Torn or damaged binding
A broken spine
This textbook has never been used.
Due to the size of eTextbooks, a high-speed internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
Windows XP, Windows Vista or Mac OS X 10.3 or above
At least 280 MB RAM, a 600 mHZ processor and 110 MB of hard drive space
1024x768 (or larger) screen resolution
What is the Marketplace? It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options? Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air Terms
Rental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.