EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Search
Strategies for Technical Communication Workplace

Strategies for Technical Communication Workplace - 2nd edition

ISBN13: 978-0205245529

Cover of Strategies for Technical Communication Workplace 2ND 13 (ISBN 978-0205245529)
ISBN13: 978-0205245529
ISBN10: 0205245528
Cover type: Paperback
Edition/Copyright: 2ND 13
Publisher: Pearson
Published: 2013
International: No
Sell this book right now for CASH!
Sell this book
right now for
$7.50 CASH!

List price: $100.00

USED
Sold Out
FREE Shipping on $25+
  • Ships Monday
  • 30-Day Returns
  • Condition: Very Good
Sold Out
rental
$30.49
Save $69.51 (70%)


Ships from $5.99
  • Free Return Shipping
  • Due back 12/18/2015
  •  
etextbook
$39.99
Save $60.01 (60%)


More Shipping Options

Strategies for Technical Communication Workplace - 2ND 13 edition

ISBN13: 978-0205245529

Laura J. Gurak

ISBN13: 978-0205245529
ISBN10: 0205245528
Cover type: Paperback
Edition/Copyright: 2ND 13
Publisher: Pearson

Published: 2013
International: No
Summary

Practical and affordable, Strategies for Technical Communication in the Workplace offers complete coverage of routine workplace documents, complex forms of communication, and the latest technological innovations in a streamlined presentation of 528 pages. Emphasizing immediate and ongoing document creation as well as audience and purpose, Strategies for Technical Communication in the Workplace is appropriate for technical communication students and writers of all levels. Three new chapters cover email and text messages, blogs, wikis, and social networks, and ehtics. There is increased coverage on audience analysis in Chapter 4, where readers learn how to write persuasively in addition to analyzing audience/purpose and creating usable documents.

Table of Contents

Table of Contents

Preface

PART 1 FOUNDATIONS

1 Introduction to Technical Communication

What Is Technical Communication?

Who Creates Technical Communication?

Main Features of Technical Communication

Three Primary Purposes of Effective Technical Communication

Common Types of Technical Documents

The Importance of Proofreading

2 Teamwork and Global Issues in Technical Communication

Teamwork in Technical Communication

Global Issues in Technical Communication

3 The Research Process in Technical Communication

Thinking Critically about Research

Primary versus Secondary Sources

Exploring Secondary Sources

Exploring Primary Sources

4 Providing Audiences with Usable Information

Analyze the Document's Audience

Determine the Document's Purpose

Know How to Be Persuasive

Create a Task Analysis for the Document

Consider Other Related Usability Factors

Develop an Information Plan for the Document

Write, Test, and Revise the Document

5 Recognizing Ethical Issues in Technical Communication

Ethics, Technology, and Communication

Types of Ethical Choices

How Workplace Pressures Affect Ethical Values

Recognizing and Avoiding Ethical Abuses

PART 2 BLUEPRINTS

6 Structuring Information for Your Readers

The Importance of an Understandable Structure

Outlining

Chunking

Sequencing

Paragraphing

Clarifying Headings

Providing an Overview

7 Writing with a Readable Style

The Importance of a Readable Style

Writing Clearly

Writing Concisely

Writing Fluently

Writing Personably

8 Using Audience-Centered Visuals

The Importance of Using Audience-Centered Visuals

When to Use Visuals

Types of Visuals

Special Considerations When Using Visuals

9 Designing User-Friendly Documents

The Importance of User-Friendly Document Design

Characteristics of Well Designed Documents

Specific Design Elements

PART 3 DOCUMENTS

10 Résumés and Other Employment Materials

Assessing Your Skills and Aptitudes

Researching the Job Market

Résumés

Application Letters

Dossiers, Portfolios, and Webfolios

Interviews and Follow-Up Letters

11 Memos and Letters

Memo Basics

Memo Parts and Format

Memo Tone

Types of Memos

Letter Basics

Letter Parts and Formats

Letter Tone

Types of Letters

12 Definitions

Audience and Purpose of Definitions

Legal, Ethical, and Societal Implications of Definitions

Types of Definitions

Methods for Expanding Definitions

Using Multiple Expansion Methods

Placement of Definitions

13 Descriptions

Audience and Purpose of Descriptions

Objectivity in Descriptions

Elements of Descriptions

Product and Process Descriptions

A Complex Product Description

A Complex Process Description

Specifications

14 Instructions and Procedures

Audience and Purpose of Definitions

Types of Instructional Formats

Ethical and Legal Implications

Elements of Effective Instructions

Content, Style, and Design Considerations

Procedures

Usability Testing

15 Summaries

Audience and Purpose of Summaries

Elements of Effective Summaries

Writing Summaries Step-by-Step

Special Types of Summaries

Ethical Considerations In Summarizing Information

16 Informal Reports

Two Categories of Reports: Informational and Analytical

Progress Reports (Informational)

Periodic Activity Reports (Informational)

Trip Reports (Informational)

Meeting Minutes (Informational)

Feasibility Reports (Analytical)

Recommendation Reports (Analytical)

Peer Review Reports (Analytical)

17 Formal Reports

Audience and Purpose of Formal Reports

Elements of Effective Formal Reports

Parts of Formal Reports

A Sample Formal Report

18 Proposals

Audience and Purpose of Proposals

Types of Proposals

Organization of Informal and Formal Proposals

A Sample Formal Proposal

PART 4 DIGITAL MEDIA AND PRESENTATIONS

19 Email and Text Messages

Email

Text Messages

Comparing Email and Text Messaging

Copyright and Privacy in Digital Communication

Be Prepared for Technology to Fail

20 Blogs, Wikis, and Social Networks

Internal Corporate Blogs

External Corporate Blogs

Corporate Wikis

Social Networks

21 Web Pages and Online Videos

Audience and Purpose of Web Pages

Elements of Effective Web Pages

Online Videos

Ethical and Legal Considerations

PDF Files

Differences in Media Types

22 Oral Presentations

Audience and Purpose of Oral Presentations

Types of Oral Presentations

Parts of Oral Presentations

Preparing Oral Presentations

Using Presentation Software

Delivering Oral Presentations

APPENDICES

A Documenting Sources

What Is Plagiarism?

Identifying Sources and Information to be Documented

Taking Effective and Accurate Notes

Quoting, Paraphrasing, and Summarizing Properly

Documentation: The Key to Avoiding Plagiarism

MLA Documentation Style

APA Documentation Style

CSE Documentation Style

Recognizing Copyright Issues

B A Brief Handbook

Grammar

Punctuation

Mechanics

Usage

Transitions

Lists

Works Cited

Photo Credits

Index

Digital Rights

eBook Requirements
VitalSource Bookshelf Reader
Minimum System Requirements:
  • Windows 7/8, or Mac OS X 10.6 or above
Software Requirements:

eTextbooks and eChapters can be viewed by using the free reader listed below.

Be sure to check the format of the eTextbook/eChapter you purchase to know which reader you will need. After purchasing your eTextbook or eChapter, you will be emailed instructions on where and how to download your free reader.

Download Requirements:

Due to the size of eTextbooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet during the download process.

User Help:

Click Here to access the VitalSource Bookshelf FAQ

Digital Rights
VitalSource Bookshelf
Copying: Allowed, 2 selections may be copied every 180 days
Printing: Allowed, 2 prints for 180 days
Expires: Yes, may be used for 180 days after activation
Reading Aloud: Allowed
Sharing: Not Allowed
Min. Software Version: VitalSource Bookshelf
Suitable Devices: PCs, Tablet PCs, Macs, Laptops


Digital Rights Management (DRM) Key


Copying - Books that cannot be copied will show "Not Allowed." Otherwise, this will detail the number of times it can be copied, or "Allowed with no limits."

Printing - Books that cannot be printed will show "Not Allowed." Otherwise, this will detail the number of times it can be printed, or "Allowed with no limits."

Expires - Books that have no expiration (the date upon which you will no longer be able to access your eBook) will read "No Expiration." Otherwise it will state the number of days from activation (the first time you actually read it).

Reading Aloud - Books enabled with the "text-to-speech" feature so that they can be read aloud will show "Allowed."

Sharing - Books that cannot be shared with other computers will show "Not Allowed."

Min. Software Version - This is the minimum software version needed to read this book.

Suitable Devices - Hardware known to be compatable with this book. Note: Reader software still needs to be installed.

List price: $100.00
  • etextbook
  • $39.99
  • Rental
  • $30.49
  • Marketplace
  • From
More Shipping Options