ISBN13:978-0205245529 ISBN10: 0205245528 This edition has also been released as: ISBN13: 978-0205252022 ISBN10: 0205252028
Summary: Practical and affordable, Strategies for Technical Communication in the Workplace offers complete coverage of routine workplace documents, complex forms of communication, and the latest technological innovations in a streamlined presentation of 528 pages. Emphasizing immediate and ongoing document creation as well as audience and purpose, Strategies for Technical Communication in the Workplace is appropriate for technical communication students and writers
of all levels. Three new chapters cover email and text messages, blogs, wikis, and social networks, and ehtics. There is increased coverage on audience analysis in Chapter 4, where readers learn how to write persuasively in addition to analyzing audience/purpose and creating usable documents.
Summary: Practical and affordable, Strategies for Technical Communication in the Workplace offers complete coverage of routine workplace documents, complex forms of communication, and the latest technological innovations in a streamlined presentation of 528 pages. Emphasizing immediate and ongoing document creation as well as audience and purpose, Strategies for Technical Communication in the Workplace is appropriate for technical communication students and writers of all levels. Three new chapters cover email and text messages, blogs, wikis, and social networks, and ehtics. There is increased coverage on audience analysis in Chapter 4, where readers learn how to write persuasively in addition to analyzing audience/purpose and creating usable documents. ...show less
Edition/Copyright:2ND 13 Cover: Paperback Publisher:Pearson Published: 01/17/2012 International: No
View Table of Contents
Table of Contents
PART 1 FOUNDATIONS
1 Introduction to Technical Communication
What Is Technical Communication?
Who Creates Technical Communication?
Main Features of Technical Communication
Three Primary Purposes of Effective Technical Communication
Common Types of Technical Documents
The Importance of Proofreading
2 Teamwork and Global Issues in Technical Communication
Teamwork in Technical Communication
Global Issues in Technical Communication
3 The Research Process in Technical Communication
Thinking Critically about Research
Primary versus Secondary Sources
Exploring Secondary Sources
Exploring Primary Sources
4 Providing Audiences with Usable Information
Analyze the Document's Audience
Determine the Document's Purpose
Know How to Be Persuasive
Create a Task Analysis for the Document
Consider Other Related Usability Factors
Develop an Information Plan for the Document
Write, Test, and Revise the Document
5 Recognizing Ethical Issues in Technical Communication
Ethics, Technology, and Communication
Types of Ethical Choices
How Workplace Pressures Affect Ethical Values
Recognizing and Avoiding Ethical Abuses
PART 2 BLUEPRINTS
6 Structuring Information for Your Readers
The Importance of an Understandable Structure
Providing an Overview
7 Writing with a Readable Style
The Importance of a Readable Style
8 Using Audience-Centered Visuals
The Importance of Using Audience-Centered Visuals
When to Use Visuals
Types of Visuals
Special Considerations When Using Visuals
9 Designing User-Friendly Documents
The Importance of User-Friendly Document Design
Characteristics of Well Designed Documents
Specific Design Elements
PART 3 DOCUMENTS
10 Résumés and Other Employment Materials
Assessing Your Skills and Aptitudes
Researching the Job Market
Dossiers, Portfolios, and Webfolios
Interviews and Follow-Up Letters
11 Memos and Letters
Memo Parts and Format
Types of Memos
Letter Parts and Formats
Types of Letters
Audience and Purpose of Definitions
Legal, Ethical, and Societal Implications of Definitions
Types of Definitions
Methods for Expanding Definitions
Using Multiple Expansion Methods
Placement of Definitions
Audience and Purpose of Descriptions
Objectivity in Descriptions
Elements of Descriptions
Product and Process Descriptions
A Complex Product Description
A Complex Process Description
14 Instructions and Procedures
Audience and Purpose of Definitions
Types of Instructional Formats
Ethical and Legal Implications
Elements of Effective Instructions
Content, Style, and Design Considerations
Audience and Purpose of Summaries
Elements of Effective Summaries
Writing Summaries Step-by-Step
Special Types of Summaries
Ethical Considerations In Summarizing Information
16 Informal Reports
Two Categories of Reports: Informational and Analytical
Progress Reports (Informational)
Periodic Activity Reports (Informational)
Trip Reports (Informational)
Meeting Minutes (Informational)
Feasibility Reports (Analytical)
Recommendation Reports (Analytical)
Peer Review Reports (Analytical)
17 Formal Reports
Audience and Purpose of Formal Reports
Elements of Effective Formal Reports
Parts of Formal Reports
A Sample Formal Report
Audience and Purpose of Proposals
Types of Proposals
Organization of Informal and Formal Proposals
A Sample Formal Proposal
PART 4 DIGITAL MEDIA AND PRESENTATIONS
19 Email and Text Messages
Comparing Email and Text Messaging
Copyright and Privacy in Digital Communication
Be Prepared for Technology to Fail
20 Blogs, Wikis, and Social Networks
Internal Corporate Blogs
External Corporate Blogs
21 Web Pages and Online Videos
Audience and Purpose of Web Pages
Elements of Effective Web Pages
Ethical and Legal Considerations
Differences in Media Types
22 Oral Presentations
Audience and Purpose of Oral Presentations
Types of Oral Presentations
Parts of Oral Presentations
Preparing Oral Presentations
Using Presentation Software
Delivering Oral Presentations
A Documenting Sources
What Is Plagiarism?
Identifying Sources and Information to be Documented
Taking Effective and Accurate Notes
Quoting, Paraphrasing, and Summarizing Properly
Documentation: The Key to Avoiding Plagiarism
MLA Documentation Style
APA Documentation Style
CSE Documentation Style
Recognizing Copyright Issues
B A Brief Handbook
View eBook Requirements
VitalSource Bookshelf ReaderMinimum System Requirements:
Windows 7/8, or Mac OS X 10.6 or above
eTextbooks and eChapters can be viewed by using the free reader listed below.
Be sure to check the format of the eTextbook/eChapter you purchase to know which reader you will need. After purchasing your eTextbook or eChapter, you will be emailed instructions on where and how to download your free reader.
Due to the size of eTextbooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet during the download process.
Click Here to access the VitalSource Bookshelf FAQ
View Digital Rights
VitalSource Bookshelf Copying: Allowed, 2 selections may be copied every 180 days Printing: Allowed, 2 prints for 180 days Expires: Yes, may be used for 180 days after activation Reading Aloud: Allowed Sharing: Not Allowed Min. Software Version: VitalSource Bookshelf Suitable Devices: PCs, Tablet PCs, Macs, Laptops
Digital Rights Management (DRM) Key
Copying - Books that cannot be copied will show "Not Allowed." Otherwise, this will detail the number of times it can be copied, or "Allowed with no limits."
Printing - Books that cannot be printed will show "Not Allowed." Otherwise, this will detail the number of times it can be printed, or "Allowed with no limits."
Expires - Books that have no expiration (the date upon which you will no longer be able to access your eBook) will read "No Expiration." Otherwise it will state the number of days from activation (the first time you actually read it).
Reading Aloud - Books enabled with the "text-to-speech" feature so that they can be read aloud will show "Allowed."
Sharing - Books that cannot be shared with other computers will show "Not Allowed."
Min. Software Version - This is the minimum software version needed to read this book.
Suitable Devices - Hardware known to be compatable with this book. Note: Reader software still needs to be installed.
2012 Paperback Fair BOOK ONLY-no supplemental materials included. Covers show heavy wear. Pages show light marking/ highlighting.
$46.50 +$3.99 s/h
Campus_Bookstore Fayetteville, AR
Used - Acceptable TEXTBOOK ONLY, SLIGHT WATER DAMAGE BUT STILL VERY USABLE 2nd Edition Not perfect, but still usable for class. Ships same or next day. Expedited shipping takes 2-3 business days; stan...show moredard shipping takes 4-14 business days. ...show less
$62.98 +$3.99 s/h
Tankerous Media ACWORTH, GA
0205245528 This item is pre-owned - acceptable condition - may include notes, markings, underlining, highlighting, bent corners, scuffed edges, creased pages, and shelf wear. Please allow 4 - 14 bu...show moresiness days for Standard shipping, within the US. Thank you for supporting our small, family-owned business! ...show less
$89.95 +$3.99 s/h
omgtextbooks Pueblo West, CO
New Jersey 2012 Paperback 2nd Revised edition. Revised. Fair. 528 p. Colour illustrations. Intended for college/higher education audience. Intended for professional and scholarly audience.
$115.35 +$3.99 s/h
Text Book Loop Ogden, UT
New Jersey 2012 Paperback 2nd Revised edition. Revised. Fair. 528 p. Colour illustrations. Intended for professional and scholarly audience. Intended for college/higher education audience.
Free Shipping Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster? We offer fast, flat-rate expedited shipping options.
Not the right book for you? We'll gladly take it back within 30 days.
To return an eTextbook:
Your eTextbook is non-returnable once it's been activated. You must contact us about returning your eTextbook before you activate it.
Returns are accepted within 30 days of the purchase date on your order confirmation.
This book qualifies for guaranteed cash back! Buy it now for , then:
Sell it back by:
Guaranteed cash back:
Cost of this book after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
If you find this book for less on Amazon.com (direct from Amazon, not marketplace sellers), we'll match it.
In our warehouse, waiting to ship directly to you.
We hand-inspect every used textbook to make sure it's in good condition.
Buy it now. Sell it later!
Sell this textbook for cash!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
We hand-inspect every one of our used textbooks to ensure good condition.
Our used textbooks do NOT have:
Missing or torn pages
Missing or torn cover
Torn or damaged binding
A broken spine
This textbook has never been used.
Due to the size of eTextbooks, a high-speed internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
XP or Windows 7 (32 or 64 running in 32 bit mode), or Mac OS 10.6 or above
At least 512 MB RAM, 600 mHZ processor, and 40 MB of hard drive space (75MB for Mac OS)
What is the Marketplace? It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options? Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air Terms
Rental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.