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Supervision

Supervision - 03 edition

Supervision - 03 edition

ISBN13: 9781582120133

ISBN10: 1582120137

Supervision by Wick - ISBN 9781582120133
Edition: 03
Copyright: 2003
Publisher: McGraw-Hill Publishing Company
Published: 2003
International: No
Supervision by Wick - ISBN 9781582120133

ISBN13: 9781582120133

ISBN10: 1582120137

Edition: 03

Summary

Whether you're an experienced supervisor or newly promoted, Supervision: A Pharmacy Perspective gives you the right tools to help employees perform at their peak. Boost your organization's productivity and avoid common pitfalls with these insights from a veteran pharmacy supervisor, trainer, and author.A readable, information-packed resource, Supervision: A Pharmacy Perspective steers you through the unique supervisory challenges of today's pharmacy workplaceincluding community practices, chain pharmacies, hospitals, and other settings.Key Features: *13 detailed chapters with practical advice about motivation, communication, delegation, scheduling, performance improvement, business etiquette, change, reward and discipline, and more. *An examination of issues unique to pharmacy, including licensure, credentialing, malpractice, documentation, peer review, and patient safety. *Guidance on supervising, training, and making the most of pharmacy technicians. *Useful overviews of labor laws and legal issues. *Examples and case studies illustrating what to do and what to avoid in supervisory interactions. *Tables, charts, figures, and boxes that quickly convey key information.About the Author: Jeannette Y. Wick, RPh, has been a supervisor and manager for various government agencies over the past two decades, including chief pharmacist for the District of Columbia Department of Mental Health. She has trained hundreds of supervisors and taught workshops on such topics as time management, communication, and quality improvement. Wick, a regular contributor to The Consultant Pharmacist and the Journal of the American Pharmaceutical Association, is a senior clinical research pharmacist at the National Institutes of Health.

Author Bio

Jeannette Y. Wick, RPh, has been a supervisor and manager for various government agencies over the past two decades, including chief pharmacist for the District of Columbia Department of Mental Health

Table of Contents

Table of Contents

Introduction Issues Peculiar to Pharmacy Expectations and Responsibilities Motivation Employee Problems Communication Time and Attendance Performance Improvement Change Reward and Discipline Complaints and Grievances Labor Laws of the United States Index