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Supervision : Concepts and Skill-Building

Supervision : Concepts and Skill-Building - 6th edition

Supervision : Concepts and Skill-Building - 6th edition

ISBN13: 9780073405001

ISBN10: 0073405000

Supervision : Concepts and Skill-Building by Samuel Certo - ISBN 9780073405001
Cover type: Paperback
Edition: 6TH 08
Copyright: 2008
Publisher: Richard D. Irwin, Inc.
Published: 2008
International: No
Supervision : Concepts and Skill-Building by Samuel Certo - ISBN 9780073405001

ISBN13: 9780073405001

ISBN10: 0073405000

Cover type: Paperback
Edition: 6TH 08

List price: $160.00

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Summary

Certo's Supervision: Concepts and Skill Building 6th Edition, prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table of Contents

Table of Contents

PART ONE. What is a Supervisor?

1. Modern Supervision. New Era Challenge

PART TWO. Modern Supervision Challenges

2. Ensuring High Quality and Productivity
3. Teamwork. Emphasizing Powerful Meetings
4. Meeting High Ethical Standards
5. Managing Diversity

PART THREE. Functions of the Supervisor

6. Reaching Goals and Objectives
7. Organizing and Authority
8. The Supervisor as Leader
9. Problem Solving, Decision Making, and Creativity

PART FOUR. Skills of the Supervisor

10. Communication
11. Motivating Employees
12. Problem Employees. Counseling and Discipline
13. Managing Time and Stress
14. Managing Conflict and Change
Appendix A. Negotiation and Politics

PART FIVE. Supervision and Human Resources

15. Selecting Employees
16. Providing Orientation and Training
17. Appraising Performance
18. Supervision Laws. Health and Safety, Labor Relations, Fair Employment
Appendix B. The Supervisor's Career Path. Finding a Career Path that Fits

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