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Supervision in Hospitality Industry - 7th edition

Supervision in Hospitality Industry (ISBN10: 1118071786; ISBN13: 9781118071786)
ISBN13: 978-1118071786
ISBN10: 1118071786

Summary: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving co
mmunications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
...show more
Summary: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating. ...show less

Edition/Copyright: 7TH 12
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Published: 12/06/2011
International: No

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Hardcover Fair 1118071786 Student Edition. No apparent missing pages. Heavy wrinkling from liquid damage. Does not affect the text. Heavy wear, wrinkling, creasing, Curling or tears on the cover an ...show mored spine May be missing front or back cover. May have used stickers or residue. Good binding with NO apparent loose or torn pages. Heavy writing, highlighting and marker. ...show less
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