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Supervision in Hospitality Industry - 7th edition

Supervision in Hospitality Industry (ISBN10: 1118071786; ISBN13: 9781118071786)
ISBN13: 978-1118071786
ISBN10: 1118071786

Summary: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving co ...show moremmunications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating. ...show less

Edition/Copyright: 7TH 12
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Published: 12/06/2011
International: No

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N/a N/a 2012 Hard Cover 7th Edition Very Good 8vo. No writing or highlighting, some pages do have creases. Hinges & binding tight. Cover has small corner bumps & light surface scratches. [#55185]
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Used - Good Hardcover. 7th Edition May contain highlighting/underlining/notes/etc. May have used stickers on cover. Ships same or next day. Expedited shipping takes 2-3 business days; standard shippin ...show moreg takes 4-14 business days. ...show less
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1118071786 These books are collected from multiple sources and multiple copies are usually available. When checked in they are all verified that they are in ?Good? to ?Like New? condition. Although w ...show moree do check and when sure the information is located in the title above, it is impossible to be 100% sure that each book has all the supplemental material (i.e, unused access card, CD/DVD etc.). These books are not available for expedited shipping and may take up to 14 business days to receive. ...show less
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