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Supervision in Hospitality Industry - 7th edition

by John R. Walker and Jack E. Miller

Supervision in Hospitality Industry (ISBN10: 1118071786; ISBN13: 9781118071786)
ISBN13: 978-1118071786
ISBN10: 1118071786

Summary: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving co ...show moremmunications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating. ...show less

Edition/Copyright: 7TH 12
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Published: 12/06/2011
International: No

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