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Supervision in the Hospitality Industry -Text Only - 3rd edition

by Raphael Kavanaugh and Jack Ninemeier

Supervision in the Hospitality Industry -Text Only (ISBN10: 0866121870; ISBN13: 9780866121873)
ISBN13: 978-0866121873
ISBN10: 0866121870

Summary: Supervision in the Hospitality Industry Third edition. New and aspiring supervisors will find practical advice for dealing effectively with people in a hospitality work environment. Topics include effective communication, orientation and training, managing productivity, coaching, discipline, team building, managing conflict, and professional development. The third edition includes new information on using voice mail and e-mail effectively, a new discussion of sexual ...show moreharassment, and updated information on training methods and team development.
...show less

Edition/Copyright: 3RD 01
Cover: Paperback
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 08/28/2001
International: No

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