Preface. About the Authors. Part I. 1. Supply Chain Management: An Overview. 2. Role of Logistics in Supply Chains. Part II. 3. Global Dimensions of Supply Chains. 4. Supply Chain Relationships. 5. Supply Chain Performance Measurement and Financial Analysis. 6. Supply Chain Technology--Managing Information Flows. Part III. 7. Demand Management. 8. Order Management and Customer Service. 9. Managing Inventory in the Supply Chain. 10. Transportation -Managing the Flow of the Supply Chain. 11. Distribution -Managing Fulfillment Operations. Part IV. 12. Supply Chain Network Analysis and Design. 13. Sourcing Materials and Services. 14. Operations -Producing Goods and Services. 15. Managing Reverse Flows in the Supply Chains. Part V. 16. Strategic Challenges and Change for Supply Chains. Selected Supply Chain Publications. Directory of Trade and Professional Organizations in Logistics. Cases. Careers in Supply Chain Management. Glossary. Name Index. Subject Index.
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