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Telecommunication Skills - With CD

Telecommunication Skills - With CD - 04 edition

Telecommunication Skills - With CD - 04 edition

ISBN13: 9780538726528

ISBN10: 0538726520

Telecommunication Skills - With CD by Roberta Moore - ISBN 9780538726528
Edition: 04
Copyright: 2004
Publisher: South-Western Publishing Co.
Published: 2004
International: No
Telecommunication Skills - With CD by Roberta Moore - ISBN 9780538726528

ISBN13: 9780538726528

ISBN10: 0538726520

Edition: 04

Summary

Office workers have many options for communicating with customers and clients, interacting with coworkers, and performing a variety of other work tasks. Today, all of these involve the use of telecommunications technology, This text will provide the necessary skills for using telecommunications equipment, proacticing telecommunications etiquette, and using the technology to solve business communication problems.

Benefits:

  • Information is presented in a format suitable for a short course or part of a course and designed to make it easy for independent instruction.
  • Focuses on telecommunications skills needed by workers of all roles, not just administrative support staff, so users will understand the broad range of responsibility office workers face.
  • This text is technologically up to date and covers the range of telecommunications devices used for business communication today.

Table of Contents

Table of Contents

1. Telecommunications: A Connected World.
2. Telecommunications: Technology and Tools.
3. How Telecommunications Works.
4. How Networks Work.
5. Networks, People and Information.
6. Privacy and Security Issues.
7. Telcommunications in Business.
8. Telecommunications and Teamwork.
9. Telecommunications and Customer Service.
10. Careers in Telecommunications.
11. Review Questions.