Summary: The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management.
This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, ...show more negotiated goal setting, measurement, benchmarking, and rewards
This edition also includes: