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Workplace Communications : The Basics

Workplace Communications : The Basics - 2nd edition

Workplace Communications : The Basics - 2nd edition

ISBN13: 9780321107596

ISBN10: 0321107594

Workplace Communications : The Basics by George J. Searles - ISBN 9780321107596
Edition: 2ND 03
Copyright: 2003
Publisher: Longman, Inc.
Published: 2003
International: No
Workplace Communications : The Basics by George J. Searles - ISBN 9780321107596

ISBN13: 9780321107596

ISBN10: 0321107594

Edition: 2ND 03

Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests.

This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.

Author Bio

Searles, George J. : Mohawk Valley Community College

Table of Contents

Table of Contents

Preface.
Introduction.

1. The Keys to Successful Communication: Purpose, Audience, and Tone.

Purpose.
Audience.
Tone

2. Correspondence: Memos and Letters.

Memos.
Letters

3. Effective Visuals: Tables, Graphs, Charts, and Illustrations.

Principles of effective visuals.
Tables.
Graphs.
Charts.
Illustrations

4. Short Reports: Page Design, Formats, and Types of Reports.

Page Design.
Report Formats: Memo, Letter, and Booklet.
Types of Report

5. Summaries.

Types of Summaries: Descriptive, Informative, and Evaluative

6. Mechanism and Process/Procedure Descriptions.

Mechanism Description.
Process/Procedure Description

7. Instructions.

Instructions.

8. Job Application Process: Letter, Résumé, Interview, and Follow-Up.

Application Letter.
Resume.
Interview.
Follow-up

9. Oral Presentations: Preparation and Delivery.

Preparation.
Delivery

10. Long Reports: Format, Collaboration, and Documentation.

Format.
Collaboration.
Documentation

Appendix A: Ten Strategies to Improve Your Style.

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar.

Index.