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Workplace Communications : The Basics

Workplace Communications : The Basics - 2nd edition

ISBN13: 978-0321107596

Cover of Workplace Communications : The Basics 2ND 03 (ISBN 978-0321107596)
ISBN13: 978-0321107596
ISBN10: 0321107594
Cover type:
Edition/Copyright: 2ND 03
Publisher: Longman, Inc.
Published: 2003
International: No

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Workplace Communications : The Basics - 2ND 03 edition

ISBN13: 978-0321107596

George J. Searles

ISBN13: 978-0321107596
ISBN10: 0321107594
Cover type:
Edition/Copyright: 2ND 03
Publisher: Longman, Inc.

Published: 2003
International: No
Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests.

This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.

Author Bio

Searles, George J. : Mohawk Valley Community College

Table of Contents

Preface.
Introduction.

1. The Keys to Successful Communication: Purpose, Audience, and Tone.

Purpose.
Audience.
Tone

2. Correspondence: Memos and Letters.

Memos.
Letters

3. Effective Visuals: Tables, Graphs, Charts, and Illustrations.

Principles of effective visuals.
Tables.
Graphs.
Charts.
Illustrations

4. Short Reports: Page Design, Formats, and Types of Reports.

Page Design.
Report Formats: Memo, Letter, and Booklet.
Types of Report

5. Summaries.

Types of Summaries: Descriptive, Informative, and Evaluative

6. Mechanism and Process/Procedure Descriptions.

Mechanism Description.
Process/Procedure Description

7. Instructions.

Instructions.

8. Job Application Process: Letter, Résumé, Interview, and Follow-Up.

Application Letter.
Resume.
Interview.
Follow-up

9. Oral Presentations: Preparation and Delivery.

Preparation.
Delivery

10. Long Reports: Format, Collaboration, and Documentation.

Format.
Collaboration.
Documentation

Appendix A: Ten Strategies to Improve Your Style.

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar.

Index.

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