Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

World of Customer Service - 3rd edition

by Pattie Gibson-Odgers

World of Customer Service (ISBN10: 0840064241; ISBN13: 9780840064240)
ISBN13: 978-0840064240
ISBN10: 0840064241

Summary: Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in custo ...show moremer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business. ...show less

Edition/Copyright: 3RD 12
Cover: Paperback
Publisher: South-Western Publishing Co.
Published: 07/01/2011
International: No

View Digital Rights

Other Editions of World of Customer Service:


List Price: $114.50
Used $60.88
Used
Save $53.62 (47%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 6 hours and 34 minutes and it ships by Noon CT today!
New $96.04
Rental $45.99
Due back 08/01/2014
eTextbook $28.49
Marketplace sellers starting at $57.19

More prices and sellers below.

The Marketplace on Textbooks.com
Additional Sellers for World of Customer Service
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (18)  |  New (8)  |  Like New (1)  |  Very Good (2)  |  Good (3)  |  Acceptable (4)

Price
 
Condition
Seller
Comments
$60.88
FREE! s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for FREE! Very good condition (Certified Used). Trackable expedited shipping options available.
$96.04
FREE! s/h

New
Textbooks.com
Columbia, MO
Ships DIRECTLY from Textbooks.com for FREE! Brand new book. Trackable expedited shipping options available.
$99.53
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$57.19
+$3.99 s/h
Add marketplace to your cart
Acceptable
Goodwill Industries South Florida
Fort Lauderdale, FL
Seller Rating: 4.41
Used - Acceptable
$57.19
+$3.99 s/h
Add marketplace to your cart
Acceptable
Goodwill Industries
Miami, FL
Seller Rating: 4.51
Acceptable Used-Acceptable.
$65.35
+$3.99 s/h
Add marketplace to your cart
Good
Collegebooksdirect
Greenville, TX
Seller Rating: 4.72
Very Good Text may contain some highlighting. Order shipped same day if if rec'd by 1PM CST, otherwise ships the next business day. Great Customer Service. Upgrade shipping available.
$66.32
+$3.99 s/h
Add marketplace to your cart
VeryGood
SellBackYourBook
Aurora, IL
Seller Rating: 4.45
0840064241 Item in very good condition and at a great price! Textbooks may not include supplemental items i.e. CDs, access codes etc... All day low prices, buy from us sell to us we do it all!!
$70.10
+$3.99 s/h
Add marketplace to your cart
VeryGood
Bookbyte-OR
Salem, OR
Seller Rating: 4.57
Has minor wear and/or markings. SKU:9780840064240-3-0
$70.10
+$3.99 s/h
Add marketplace to your cart
Acceptable
Bookbyte-OR
Salem, OR
Seller Rating: 4.57
All text is legible, may contain markings, cover wear, loose/torn pages or staining and much writing. SKU:9780840064240-5-0
$79.99
+$3.99 s/h
Add marketplace to your cart
New
Great Lakes Textbooks
Erie, PA
Seller Rating: 5
No comments from the seller
$92.27
+$3.99 s/h
Add marketplace to your cart
New
PaperbackshopUS
Secaucus, NJ
Seller Rating: 4.48
New Book. Shipped from US within 4 to 14 business days. Established seller since 2000
$106.96
+$3.99 s/h
Add marketplace to your cart
New
GreatBookPrices
Westminster, MD
Seller Rating: 4.2
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$106.97
+$3.99 s/h
Add marketplace to your cart
New
indoo
Avenel, NJ
Seller Rating: 4.16
BRAND NEW
Page:   1     2     |   Next >
Close
Close
Close