Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

World of Customer Service - 3rd edition

World of Customer Service (ISBN10: 0840064241; ISBN13: 9780840064240)
ISBN13: 978-0840064240
ISBN10: 0840064241

Summary: Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in custo
mer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
...show more
Summary: Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business. ...show less

Edition/Copyright: 3RD 12
Cover: Paperback
Publisher: South-Western Publishing Co.
Published: 07/01/2011
International: No

View eBook Requirements
View Digital Rights



List Price: $121.50
Used $64.61
New $95.55
Rental $28.49
Due back 07/31/2015
Rental
Save $93.01 (77%)
  • Free return shipping
  • In stock
  • 21-day satisfaction guarantee
CDs or access codes may not be included
eTextbook $84.99
Marketplace sellers starting at $61.61

23 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for World of Customer Service
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (23)  |  New (10)  |  Like New (2)  |  Very Good (2)  |  Good (4)  |  Acceptable (5)

Price
 
Condition
Seller
Comments
$64.61
FREE! s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for FREE! Very good condition (Certified Used). Trackable expedited shipping options available.
$95.55
FREE! s/h

New
Textbooks.com
Columbia, MO
Ships DIRECTLY from Textbooks.com for FREE! Brand new book. Trackable expedited shipping options available.
$99.84
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$61.61
+$3.99 s/h
Add marketplace to your cart
Good
BookHolders MD
College Park, MD
Seller Rating: 4.66
third Good [ No Hassle 30 Day Returns ] [ Edition: third ] Publisher: South-Western Educational Pub Pub Date: 6/20/2011 Binding: Paperback Pages: 224.
$64.61
+$3.99 s/h
Add marketplace to your cart
VeryGood
Textbookcenter.com
Columbia, MO
Seller Rating: 4.63
Ships same day or next business day via UPS (Priority Mail for AK/HI/APO/PO Boxes)! Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.
$95.04
+$3.99 s/h
Add marketplace to your cart
New
GreatBookPrices
Westminster, MD
Seller Rating: 4.18
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$95.05
+$3.99 s/h
Add marketplace to your cart
New
Payless Textbook
Rowland Heights, CA
Seller Rating: 5
New, paperback, Isbn: 0840064241, fast shipping w/tracking
$95.11
+$3.99 s/h
Add marketplace to your cart
Acceptable
GreatBookPrices
Westminster, MD
Seller Rating: 4.18
Used, Acceptable Condition, may show signs of wear and previous use. Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$95.11
+$3.99 s/h
Add marketplace to your cart
LikeNew
GreatBookPrices
Westminster, MD
Seller Rating: 4.18
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
$95.55
+$3.99 s/h
Add marketplace to your cart
New
Textbookcenter.com
Columbia, MO
Seller Rating: 4.63
Ships same day or next business day! UPS(AK/HI Priority Mail)/ NEW book
$99.95
+$3.99 s/h
Add marketplace to your cart
Acceptable
omgtextbooks
Pueblo West, CO
Seller Rating: 3.75
2011 Trade paperback 3rd Revised ed. Fair. Trade paperback (US). Glued binding. 224 p.
$100.19
+$3.99 s/h
Add marketplace to your cart
New
PaperbackshopUS
Secaucus, NJ
Seller Rating: 4.48
New Book. Shipped from US within 10 to 14 business days. Established seller since 2000.
$102.38
+$3.99 s/h
Add marketplace to your cart
Acceptable
Facetextbooks
Pittsburg, KS
Seller Rating: 3.99
Paperback 3rd Edition text. . Ships fast. Ships fast. Expedited shipping 2-4 business days; Standard shipping 7-14 business days. Ships from USA!
Page:   1     2     3     |   Next >
Close
Close
Close