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World of Customer Service / With CD - 04 edition

World of Customer Service / With CD (ISBN10: 0538726687; ISBN13: 9780538726689)
ISBN13: 978-0538726689
ISBN10: 0538726687

Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:
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  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show more
Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:
  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show less

Edition/Copyright: 04
Cover: Paperback
Publisher: South-Western Publishing Co.
Published: 01/07/2003
International: No

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2003 Paperback Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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0538726687 LARGE TEAR ON BACK COVER-Acceptable Condition - Book may have excessive writing or highlighting May contain some highlighting, underlining, general markings. Will NOT include CDs, access ...show morecodes or any other material originally provided. - Usually ships within 1-2 business days. All USA orders shipped via USPS with delivery confirmation, please allow 4-14 business days for delivery. USPS does not provide delivery confirmation for APO/FPO addresses or addresses outside of the 50 US states. No guarantee on products that contain supplements and some products may include highlighting and writing. We are dedicated to 100% customer satisfaction. ...show less
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Cincinnati, Ohio, U.S.A. 2003 Paperback Good Reliable and presentable paperback edition with an opened CD at the back. The CD will be professionally polished. Nice clean clear text. Just a bit of s ...show morehelf wear to the covers and the page edge. ...show less
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Mason, OH 2004 Trade paperback New. Trade paperback (US). Glued binding. 224 p. Contains: Illustrations. Audience: General/trade. Gift Quality. Brand New. Fast Arrival. Packaged and Shipped in bubbl ...show moree wrap. Pristine condition. Please leave us positive feedback. Thanks! Free USPS Tracking. Factory Sealed CD ROM enclosed. Even though this CD item is sealed it may not be active as this book is 12 years old. We can not be responsible for outdated CD's and therefore we do not take returns. ...show less
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