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World of Customer Service / With CD - 04 edition

World of Customer Service / With CD (ISBN10: 0538726687; ISBN13: 9780538726689)
ISBN13: 978-0538726689
ISBN10: 0538726687

Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:
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  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show more
Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:
  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show less

Edition/Copyright: 04
Cover:
Publisher: South-Western Publishing Co.
Year Published: 2004
International: No

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