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World of Customer Service / With CD - 04 edition

World of Customer Service / With CD (ISBN10: 0538726687; ISBN13: 9780538726689)
ISBN13: 978-0538726689
ISBN10: 0538726687

Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:

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  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show less

Edition/Copyright: 04
Cover: Paperback
Publisher: South-Western Publishing Co.
Published: 01/07/2003
International: No

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Better World Books
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Seller Rating: 4.63
With CD! Shows some signs of wear, and may have some markings on the inside. Experience the best customer care, fast shipping, and a 100% satisfaction guarantee on all orders.
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Lowcountry Books SC
Summerville, SC
Seller Rating: 4.8
2004 Trade paperback Illustrated. Good. No dust jacket as issued. Some highlighting. Corners slightly curled. Trade paperback (US). Glued binding. 208 p. Contains: Illustrations. Audience: General/t ...show morerade. Includes CD ...show less
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Last Page Books-Columbus
Columbus, OH
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2003 Paperback Good
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St Louis, MO
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GuthrieBooks
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0538726687 Includes CD-ROM. Trade Paperback. Very Good. Clean, tight.
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GuthrieBooks TX
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PAPERBACK Very Good 0538726687 Includes CD-ROM. Trade Paperback. Very Good. Clean, tight.
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The Yard Sale Store NY
Narrowsburg, NY
Seller Rating: 4.65
Cincinnati, Ohio, U.S.A. 2003 Paperback Good Reliable and presentable paperback edition with an opened CD at the back. The CD will be professionally polished. Nice clean clear text. Just a bit of s ...show morehelf wear to the covers and the page edge. ...show less
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HPB-Superstition Springs
Mesa, AZ
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2003 Paperback Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cd-rom or access ...show more codes. Customer service is our top priority! ...show less
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HPB-Camelback
Phoenix, AZ
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2003 Paperback Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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Books Revisited
Chatham, NJ
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Possible retired library copy, some have markings or writing. May or may not include accessories such as CD or access codes.
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