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World of Customer Service / With CD - 04 edition

World of Customer Service / With CD (ISBN10: 0538726687; ISBN13: 9780538726689)
ISBN13: 978-0538726689
ISBN10: 0538726687

Summary: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Benefits:

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  • Guidelines at the end of each chapter provide a review of the central issues in each chapter and serve as a reference tool for solving on-the-job problems at a later date.
  • Customer Service Tips are included in each chapter to provide practical suggestions from customer service providers.
  • Dialog from the workplace profiles customer service providers and managers who explain the jobs and provide tips for problem solving with information about attitude, education and work experience.
...show less

Edition/Copyright: 04
Cover: Paperback
Publisher: South-Western Publishing Co.
Published: 01/07/2003
International: No

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2004 Trade paperback Illustrated. Good. No dust jacket as issued. Some highlighting. Corners slightly curled. Trade paperback (US). Glued binding. 208 p. Contains: Illustrations. Audience: General/t ...show morerade. Includes CD ...show less
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0538726687 LARGE TEAR ON BACK COVER-Acceptable Condition - Book may have excessive writing or highlighting May contain some highlighting, underlining, general markings. Will NOT include CDs, access ...show morecodes or any other material originally provided. - Usually ships within 1-2 business days. All USA orders shipped via USPS with delivery confirmation, please allow 4-14 business days for delivery. USPS does not provide delivery confirmation for APO/FPO addresses or addresses outside of the 50 US states. No guarantee on products that contain supplements and some products may include highlighting and writing. We are dedicated to 100% customer satisfaction. ...show less
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2003-01-07 Paperback Very Good Includes CD-ROM. Trade Paperback. Very Good. Clean, tight.
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