Description of Service
The Service is an online book rental, purchase, and sale service, in which Users can rent books from Chegg (delivered by Chegg or a third party) for a specified period of time, can purchase books from Chegg (delivered by Chegg or a third party), and can sell books to Chegg.
Use of Service
Age and Residence Requirements
You must be 18 years of age or older to register for an account for use of and the Service. You may only set up an account for use of the Service if you reside in the United States. The Service does not service any Users outside of the United States. Your account may be terminated without warning if we believe that you are under the age of 18 or you do not reside in the United States. All financial transactions will be processed in U.S. dollars.
Account and Registration
You may have only one account that will identify you and will allow you to use the Service. You may not create more than one account for the Service. You may not create an account for anyone else unless authorized by Chegg. All information used to create an account must be accurate and complete. You may not impersonate any other person or use a name that is not your own. It is your responsibility to update your information to keep your account current and accurate. When you set up an account, you will also be asked to choose a password. You are solely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another User at any time or to disclose your password to any third party. You agree to notify Chegg immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account. Chegg has the right to terminate your account for any reason at our sole discretion.
A Chegg account needs an active credit or debit card on file which is tied to an account at a financial institution (prepaid credit cards may not be used). In order to authorize the card, Chegg will initiate a pending charge for $1.00 (one dollar) on the account. This charge will not be authorized and, as such, will simply disappear from your financial statement - usually within seven days. No money for this authorization will be paid to Chegg.
Please be aware that this $1.00 pending charge is initiated each time you edit your card info or place an order which cannot be processed. Contact your financial institution for information about how long they retain pending charges before allowing them to disappear.
All shipping fees that Chegg will charge a User will be clearly displayed during checkout. Chegg will store your credit or debit card information, encrypted, and you hereby acknowledge and agree that Chegg may charge you for any lost, stolen, or damaged books associated with your account. Chegg will charge an additional amount to your credit or debit card if you choose to buy any rented book at any time during the rental period. By renting a book from Chegg, you agree to the storing of your credit or debit card and/or debit card information and you also agree to any additional charges that Chegg deems necessary due to user misuse of the Service, including, without limitation, any fees resulting from damages to rented books, lost or stolen books, auto-extensions, and/or unreturned books. You agree that we may, at our sole discretion, send your account to a collection agency if you fail to pay all fees due and owing to Chegg.
You agree that any notifications or receipts from Chegg will be delivered to you by email at the address you provided to Chegg when you created your account or as later updated. You hereby agree and acknowledge that Chegg is not responsible to notify you in any way other than by email and that any notifications are a courtesy; you remain responsible for minding the due date(s) whether you receive communication from Chegg or not.
You acknowledge that Chegg will not ask you for your personal information, account username, and password, or any of your credit or debit card information via email. Chegg will have no responsibility for any misuse of such information if you provide such information via email.
You may cancel your account at any time by visiting http://www.chegg.com/contactus/. Your account will only be cancelled and closed after you have returned all books that have been rented to you and all transactions have been processed including payment of assessed penalties or the cashing of any refund check. If you do not access your account within two years, Chegg has the right to cancel your account at its sole discretion.
If you do use a debit card, you agree to keep your bank account in good standing during the term of your rental. In the event that you are charged a replacement or extension fee for a book that is not returned to Chegg and your debit card account is inactive or not funded, Chegg reserves the right to attempt to charge your debit card for the replacement value or extension fee, as Chegg deems necessary, to collect full payments owed. If, after these attempts, the replacement value is still not paid, then Chegg reserves the right to place you into collections status. Collections may be done by Chegg or a third party on Chegg's behalf.
It is your responsibility to keep your account information private. In the event that your account is used by an unauthorized party, you may cancel it immediately by contacting Chegg; however, Chegg is not responsible for any amounts that were charged on your account. Please make sure when you are using a communal computer to log off completely.
We accept the following credit or debit cards: American Express, Discover, MasterCard, and Visa. There is no surcharge for using any of these credit or debit cards to make purchases from Chegg. Where your billing address is requested, please be sure to provide the address and phone number your financial institution has on record, as well as the card's CVV (card security code). Incorrect information will likely cause a delay or failure in processing your order.
Multiple Product Orders
We attempt to ship all products contained in each order at the same time and in the same package. However, all your books may not come from Chegg directly or from the same partner, and may be shipped separately. Products that are unavailable at the time of shipping will be shipped as they become available, unless cancelled.
Our 21-Day ''Any Reason'' Guarantee means that items postmarked for return to Chegg within 21 days of the date you place your order may be eligible for a full refund (minus the costs of shipping and a handling and restocking fee), as follows:
Shipping to You
Chegg will make reasonable efforts to ship any book purchased or rented within two days of the transaction, but Chegg does not guarantee the shipment time. You agree to not hold Chegg responsible for shipping problems that may cause your package to arrive late or be damaged in transit. Chegg currently uses UPS as the primary means of shipping for all orders fulfilled from our warehouse (currently located in Kentucky). We strive to send any Standard Shipping orders to military addresses and PO Boxes via USPS, but cannot guarantee delivery; street addresses are preferred.
Some orders are fulfilled by Chegg partners who may employ such carriers as UPS, USPS, and FedEx. Shipping charges are calculated using third-party systems. In addition to Standard Shipping (seven to ten days) and Ground Shipping (four to seven days), Chegg offers Advanced Shipping on some titles. Additional shipping charges will apply. If available, you will see options during checkout for 2-Day and 1-Day shipping. Expected delivery times are two business days and one business day, respectively. Orders must be placed before 10:00 AM, Eastern Time to ensure 2-Day and 1-Day delivery on the next respective business days.
Delivery is available only within the United States. We do not accept orders outside the United States, including territories such as Puerto Rico and the U.S. Virgin Islands, and any military addresses, such as APOs or FPOs.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Chegg or other parties as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Tracking information will be sent by email as soon as it becomes available and the information will be updated in the ''My Account'' section on the Website.
We are committed to creating a risk-free buying experience through the Service. If you have not received your order in a timely manner and tracking information is available, please contact the shipping carrier as the first step in looking into the status of your delivery. If your textbook fails to arrive, you have 45 days from the original date of order to contact Chegg in order for Chegg to file a claim.
Return Shipping Policy (Rentals)
When you rent items through the Service, you must return those items to Chegg by the end of your rental period. (If you have purchased the book from Chegg, you do not need to return it.) The due date for return will be given to you when you place your order. You will be held responsible for any late return shipments that are not postmarked by the due date. You must ship your items to Chegg at its designated location by your due date to avoid extension or replacement fees. If you do need to keep your rental for longer than the original term, you may purchase the book or buy an extension in the ''My Account'' section on the Website.
We will provide you with a printable prepaid UPS shipping label. Simply log on to the Website and click the ''Return'' button on the ''My Account'' page. Follow the prompts to generate the label. By placing an order through the Website or the Service, you agree to use this prepaid shipping label to ensure delivery and proper accounting of your return.
If your return is not postmarked by your due date, you may be charged an extension fee. If you are charged an extension fee and the rental is not postmarked or returned by the end of the extension period, you will be charged the remaining replacement fee. Please note that this second fee is the difference between the previously authorized charges and the book's costs.
Books should be packaged appropriately to keep them from being damaged during shipping. If a book is sent back without proper packaging material (e.g., bubble wrap), and the book has visible damage, it will be your responsibility to pay for those damages.
Chegg book rental service and sales have to be taxed in every state, because we have physical property (the books) in every state. Depending on your state, this may be a rental tax, sales tax and/or use tax. Of course, tax rates are different from state to state. You are responsible for paying all such taxes.
Damage and Losses
Once in your possession, damage to or loss of a rental book is your responsibility. You will be charged replacement fees, for books that can no longer be rented. If the book is lost or stolen, a replacement fee will apply. Limited highlighting in a rental book is allowed; handwriting is not allowed. Any writing or highlighting that Chegg deems excessive or that hinders the readability of the book will be your responsibility and you will be charged for a replacement. Please follow all of our guidelines to ensure no fees will be charged to your account.
If you receive a damaged book from Chegg, it is your responsibility to contact us within 21 days to report the problem, so please inspect any item thoroughly upon receipt.
All rentals remain the property of Chegg even while the book is in your possession. You may opt to purchase any rented books from Chegg, either at the end of a rental cycle, at any point during the rental cycle. If you wish to purchase a book you have rented through the Service, you can do so by accessing your "My Account" page on the Website and clicking the ''Purchase'' button. In this case, title (ownership) transfers to you as soon as your credit or debit card is authorized for purchase value. If you purchase the title through our purchase program, title (ownership) changes hands as soon as you receive the product.