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Beating the System : Using Creativity to Outsmart Bureaucracies

Beating the System : Using Creativity to Outsmart Bureaucracies - 05 edition

Beating the System : Using Creativity to Outsmart Bureaucracies - 05 edition

ISBN13: 9781576753309

ISBN10: 1576753301

Beating the System : Using Creativity to Outsmart Bureaucracies by Russell L. Ackoff - ISBN 9781576753309
Edition: 05
Copyright: 2005
Publisher: Berrett-Koehler Publishers
Published:
International: No
Beating the System : Using Creativity to Outsmart Bureaucracies by Russell L. Ackoff - ISBN 9781576753309

ISBN13: 9781576753309

ISBN10: 1576753301

Edition: 05

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Summary

When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.