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Service Oriented Management Textbooks

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cover of Award-Winning Customer Service: 101 Ways to Guarantee Great Performance (07)

by Renee Evenson

Cover Type:
Print On Demand
ISBN13: 978-0814474549
ISBN10: 0814474543

Edition: 07
cover of Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison (2ND 09)

by Joe Calloway

Cover Type:
Paperback
ISBN13: 978-0470496350
ISBN10: 0470496355

Edition: 2ND 09
cover of Best Practices in Customer Service (98)

by Ron Zemke

Cover Type:
Paperback
ISBN13: 978-0814470282
ISBN10: 0814470289

Edition: 98
cover of Business 2000 : Customer Service (2ND 11)

by Doris Humphrey

Cover Type:
Paperback
ISBN13: 978-0538740289
ISBN10: 0538740280

Edition: 2ND 11
cover of Business Management in Local Church-Expanded (REV 96)

by David R. Pollock

Cover Type:
Paperback
ISBN13: 978-0802409348
ISBN10: 0802409342

Edition: REV 96
cover of Business Mastery: A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful (4TH 08)

by Cherie Sohnen-Moe

Cover Type:
Paperback
ISBN13: 978-0962126574
ISBN10: 0962126578

Edition: 4TH 08
cover of Casino Management: A Strategic Approach (08)

by Kathryn Hashimoto

Cover Type:
Hardback
ISBN13: 978-0131926721
ISBN10: 0131926721

Edition: 08
cover of Casino Operations Management (2ND 05)

by Jim Kilby, Jim Fox ...

Cover Type:
Hardback
ISBN13: 978-0471266327
ISBN10: 0471266329

Edition: 2ND 05
cover of Clued in : How to Keep Customers Coming Back Again and Again (04)

by Lewis Carbone

Cover Type:
Hardback
ISBN13: 978-0131015500
ISBN10: 0131015508

Edition: 04
cover of CMMI for Services: Guidelines for Superior Service (10)

by Eileen C. Forrester

Cover Type:
Hardback
ISBN13: 978-0321635891
ISBN10: 0321635892

Edition: 10
cover of Coaching Knock Your Socks off Service (97)

by Kristin Anderson an...

Cover Type:
Print On Demand
ISBN13: 978-0814479353
ISBN10: 0814479359

Edition: 97
cover of Collaborating with Community-Based Organizations Through Consultation and Technical Assistance (07)

by Patricia Stone Mote...

Cover Type:
Paperback
ISBN13: 978-0231128735
ISBN10: 0231128738

Edition: 07
cover of Creative Management in Recreation, Parks, and Leisure Services (5TH 90)

by Richard G. Kraus

Cover Type:
Hardback
ISBN13: 978-0801632310
ISBN10: 0801632315

Edition: 5TH 90
cover of CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers (4TH 09)

by Paul Greenberg

Cover Type:
Hardback
ISBN13: 978-0071590457
ISBN10: 0071590455

Edition: 4TH 09
cover of CRM Handbook : A Business Guide to Customer Relationship Management (02)

by Jill Dyche

Cover Type:
Paperback
ISBN13: 978-0201730623
ISBN10: 0201730626

Edition: 02
cover of Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business (08)

by Jeff Howe

Cover Type:
Paperback
ISBN13: 978-0307396211
ISBN10: 0307396215

Edition: 08
cover of Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)

by Ken Blanchard

Cover Type:
Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282

Edition: 04
cover of Customer Relationship Management (02)

by Kristin L. Anderson...

Cover Type:
Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541

Edition: 02
cover of Customer Relationship Management (2ND 08)

by Francis Buttle

Cover Type:
Paperback
ISBN13: 978-1856175227
ISBN10: 1856175227

Edition: 2ND 08
cover of Customer Relationship Management (08)

by Goddsrd

Cover Type:
Print On Demand
ISBN13: 978-0754671565
ISBN10: 0754671569

Edition: 08