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Service Oriented Management Textbooks

cover of Apple Experience (12th edition)
Apple Experience
by Carmine Gallo
Hardback
ISBN13: 978-0071793209
12th Edition
cover of Award-Winning Customer Service: 101 Ways to Guarantee Great Performance (7th edition)
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance
by Renee Evenson
Print On Demand
ISBN13: 978-0814474549
7th Edition
cover of Best Practices in Customer Service (98 edition)
Best Practices in Customer Service
by Ron Zemke
Paperback
ISBN13: 978-0814470282
98 Edition
cover of Business 2000 : Customer Service (2nd edition)
Business 2000 : Customer Service
by Doris Humphrey
Paperback
ISBN13: 978-0538740289
2nd Edition
cover of Casino Operations Management (2nd edition)
Casino Operations Management
by Jim Kilby, Jim Fox and Anthony F. Lucas
Hardback
ISBN13: 978-0471266327
2nd Edition
cover of Clued in : How to Keep Customers Coming Back Again and Again (4th edition)
Clued in : How to Keep Customers Coming Back Again and Again
by Lewis Carbone
Hardback
ISBN13: 978-0131015500
4th Edition
cover of CMMI for Services: Guidelines for Superior Service (10th edition)
CMMI for Services: Guidelines for Superior Service
by Eileen C. Forrester
Hardback
ISBN13: 978-0321635891
10th Edition
cover of Coaching Knock Your Socks off Service (97 edition)
Coaching Knock Your Socks off Service
by Kristin Anderson and Ron Zemke
Print On Demand
ISBN13: 978-0814479353
97 Edition