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Productivity & Performance Management Textbooks

cover of Customer Service: Skills for Success (6th edition)
Customer Service: Skills for Success
by Robert W. Lucas
Paperback
ISBN13: 978-0073545462
6th Edition
cover of Quality and Performance Improvement in Healthcare (6th edition)
Quality and Performance Improvement in Healthcare
Paperback
ISBN13: 978-1584264750
6th Edition
cover of Fish! A Remarkable Way to Boost Morale and Improve Results
Fish! A Remarkable Way to Boost Morale and Improve Results
by Stephen C. Lundin, Harry Paul and John Christensen
Hardback
ISBN13: 978-0786866021
cover of Performance Management (3rd edition)
Performance Management
Hardback
ISBN13: 978-0132556385
3rd Edition
cover of Six Sigma Handbook (4th edition)
Six Sigma Handbook
by Thomas Pyzdek and Paul A. Keller
Hardback
ISBN13: 978-0071840538
4th Edition
cover of QBQ! : The Question Behind the Question
QBQ! : The Question Behind the Question
by John G. Miller
Paperback
ISBN13: 978-0966583298
cover of Organizational Behavior (4th edition)
Organizational Behavior
Hardback
ISBN13: 978-0077862565
4th Edition