Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don?t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like selfassessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.